Our guide is designed to assist and orient travelers as they embark on their journey through the warm embrace of the”City of Pearls,” offering insights into the unique cultural experiences awaiting within Hyderabad and the iconic Charminar that defines its skyline.

Whether you’re a first-time visitor or a seasoned traveler, let our Hyderabad Airport Guide be your companion in exploring the vibrant offerings of this culturally significant destination.

As you embark on your journey through this bustling airport, you’ll encounter the delightful nuances of local phrases and the tantalizing aromas of hyderabadi biryani, a culinary gem synonymous with the city.

Hyderabad, being a major IT hub, attracts a myriad of individuals from across India and the globe, making the airport a pivotal hub of connectivity. In the midst of this dynamic setting, understanding the ins and outs of Rajiv Gandhi International Airport becomes crucial.

Named in honor of Rajiv Gandhi, the former Prime Minister of India, Rajiv Gandhi International Airport in Hyderabad achieved a significant milestone as the first airport in India to introduce domestic e-boarding in December 2015, followed by the initiation of international e-boarding in October 2020.

Further highlighting its global standing, the airport has secured a place in AirHelp’s prestigious list of the top 10 airports worldwide. 

Constructed under a pioneering public-private partnership model, Rajiv Gandhi International Airport stands as India’s first greenfield airport. This comprehensive facility encompasses an integrated passenger terminal, a cargo terminal, and two efficiently operated runways.

In addition to its primary functions, the airport hosts aviation training facilities, a fuel farm, a solar power plant, and two maintenance, repair, and operations (MRO) facilities. Serving as a critical hub for Alliance Air (India), Amazon Air, Blue Dart Aviation, SpiceJet, and IndiGo, Rajiv Gandhi International Airport also holds the status of being a focus city for Air India.

Annually, Rajiv Gandhi International Airport witnesses a substantial flow of passengers and aircraft, reflecting its significance in the realm of aviation.

As the fourth busiest airport in India by passenger traffic, it handled almost 21 million passengers and over 140,000 tonnes (150,000 short tons) of cargo between April 2022 and March 2023.

The airport continues to play a pivotal role in shaping the connectivity and efficiency of air travel in the region.

Hyderabad Airport Code

The Hyderabad airport name is Rajiv Gandhi International Airport (RGIA) and airport code is HYD.

IATA: HYD
ICAO: VOHS

Address – Hyderabad Airport

Located about 24 kilometers south of Hyderabad in Shamshabad, Hyderabad Airport started operating on March 23, 2008. It replaced Begumpet Airport, which used to be the only civilian airport in Hyderabad. Covering an area of 5,500 acres, it is now the largest airport of India in terms of its area.

Registered address of Hyderabad Airport:
Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana 500409

Helpline Number

RGIA Airport helpline number – +91-40-66546370
The helpline number is operational 24 x 7

Email – rgia.customersupport@gmrgroup.in.

Hyderabad Airport Police Station

Hyderabad Airport police station is located in near Indira Hospital, Shamshabad Town

Airport Police Station Phone No. – 9490617305 | 08413-222288 | 9491053295

Emergency – 100

Child Helpline – 1098

Police Patrol I – 8333993490

Police Patrol II – 8333993491

Website– https://www.cyberabadpolice.gov.in/

Email – sho-rgiairport-cyb@tspolice.gov.in | sho.rgiairport@gmail.com

Address – Plot No.11-3-4, NH 44, Ranga Reddy Nagar, Shamshabad, Hyderabad, Telangana 501218

Operational Hour

The Rajiv Gandhi International Airport (RGIA) is operational 24 hours.

Hyderabad Airport Terminal

Currently Hyderabad Airport has only one integrated terminal to handle domestic and international departures and arrivals of passengers and one cargo terminal.

In the past, there was a special terminal for Haj pilgrims, but it has been stopped since 2023. Now, Haj pilgrims will use the same terminal as other passengers, with four special counters provided for their convenience in the international terminal.

The western side of the terminal handles international flights while the eastern side is for domestic operations.

Passenger Terminal – The recently developed passenger terminal can handle 34 million passengers per annum. The terminal has 10 baggage claim belts – 7 for domestic flights and 3 for international flights, 83 parking bays (including remote parking bays and aero bridges), 24 gates for flights with bus transport and arrival facilities, 12 bridges for passengers to board planes, contact stands and a special area for passengers transferring from one domestic flight to another.

There are 44 counters at departure terminal and 20 at arrivals for immigration checks, and 98 desks where passengers can check in, including 54 self-check-in kiosks.

Overall, there are nine gates, with seven on the south side of the terminal and two on the north side. The airport is also equipped with public and VIP lounges operated by Encalm Lounge. Before going through security, there’s a place called the “airport village” where people can meet up for passenger pick-up.

Cargo Terminal – The cargo terminal is located on the west side of the passenger terminal. It’s run by Hyderabad Menzies Air Cargo Pvt Ltd, a partnership between GHIAL (51%) and Menzies Aviation (49%). Distinguishing itself from others, the cargo terminal boasts a unique feature – the Pharma Zone.

This special area ensures medicines are stored at the perfect temperature, making it the first of its kind at any Indian airport. This is a standout feature for RGIA, given that a significant 70% of the airport’s exports consist of pharmaceuticals. Recognizing its importance, Lufthansa Cargo initiated a specialized medicine hub at this airport in May 2011, further emphasizing its exceptional status.

Transportation Facilities at Hyderabad Airport

Rajiv Gandhi International Airport offers a diverse array of transportation options, ensuring passengers enjoy a stress-free and effortless journey to and from the airport.

• Taxi/Cabs/Electric Vehicles – Hyderabad Airport provides a range of prepaid and postpaid taxi/cab options to travel across the city.

• Bus – Hyderabad Airport Bus, also known as Pushpak Airport Liner provides seamless connectivity to many localities within Hyderabad city from the airport.

• Train – With frequent services and comfortable travel, the train connectivity from Hyderabad Airport provides a hassle-free transportation option for both domestic and international travelers. Additionally, the upcoming Hyderabad Airport Express metro project will provide direct connectivity to the city center and other key destinations.

• Parking – At Hyderabad Airport, various parking options are available to cater to the diverse needs of travelers and visitors.

Lounges At Hyderabad Airport

Hyderabad Airport’s terminals are home to upscale lounges, where passengers with lounge access can enjoy exclusive privileges, unwind in cozy waiting areas and relish an array of amenities such as dining choices, beverages, Wi-Fi, showers, and serene work or relaxation zones.

Read: All About Lounges in Rajiv Gandhi International Airport

Hotels In And Around Hyderabad Airport

Currently Hyderabad Airport does not have any in-house transit hotel but the airport is well connected to a number of budget and luxury hotels and lodges that passengers can use if they are looking for hourly basis or day basis comfortable stay options.

Read: Hotels in and around Hyderabad Airport

Other Facilities & Services At Hyderabad Airport

Hyderabad Airport offers an array of facilities that significantly enhance the travel experience for passengers. Boasting well-designed terminals equipped with comfortable lounges, business centers, and high-speed Wi-Fi, the airport caters to the diverse needs of travelers.

From world-class shopping and dining options to efficient baggage handling and check-in processes, the airport ensures a seamless journey. The presence of premium lounges allows passengers to relax and unwind before their flights, while the duty-free shops offer a delightful shopping experience.

Additionally, the airport provides excellent connectivity and transportation services, facilitating smooth transitions for both domestic and international travelers.

These facilities not only contribute to the airport’s reputation as a traveler-friendly hub but also add to the overall allure of Hyderabad as a cosmopolitan city with a global outlook.

Here are some of the facilities & services that one can find inside Rajiv Gandhi International Airport.

1. Help Desk

At Hyderabad Airport, you’ll find several help desks available for your convenience. These desks are operational around the clock, 24/7, ensuring assistance is always available whenever you need it.

Location –

1. Near Row ‘G’ and ‘P’.

2. At Airport Village.

3. At international arrivals opposite to belt number 11

4. After domestic security check

Contact –  040 66546370

2. City Check-in Service

The unique city check-in service at Hyderabad Airport offers passengers the convenience of dropping off baggage and collecting boarding passes near the Car Park Area or Ratnadeep Supermarket in the arrivals area.

This service aims to streamline check-in process, reduce terminal congestion, and enhance passenger experience. Passengers can select seats, print boarding passes, and receive baggage claim tags.

Baggage drop-off is available from six hours before departure up to one hour before departure, subject to the airline’s schedule.

To use the service, passengers need to follow simple steps at the check-in kiosk :

1. Go to the city check-in facility near Car Park Area/ Ratnadeep Supermarket in arrivals area.

2. Print boarding pass and bag tag from Check-In Kiosk.

3. Attach the baggage tag securely to your check-in luggage.

4. Screen baggage before proceeding to the city side check-in facility.

5. Head to the check-in area, scan your boarding pass through the Scanner.

6. Place the bag on the SBD (Self Bag Drop) weighing conveyor.

7. Your baggage verification process for weight begins. If baggage exceeds the allowed weight limit, proceed to your respective airline check-in counters inside the terminal building.

8. Collect the receipt from Self Bag Drop after the successful dispatch of the bag to the Baggage Handling System.

9. Proceed to departure entry gates before the specified flight boarding time.

10. Verify identity at the departure entry gate with boarding pass and ID proofs for pre-embarkation security checkpoints.

11. Proceed to the boarding gate for your flight.

3. Express Security Check-in

Hyderabad Airport proudly introduces India’s first Express Security Check Facility, offering a Straight-to-Security option for passengers without check-in baggage.

With over 40% of domestic travelers benefiting during peak hours, this innovative service streamlines the check-in process, reducing congestion and enhancing On Time Performance (OTP) for airlines.

Designed to save time and reduce anxiety, especially for business travelers, the facility boasts 10 self-check-in machines and clear signage for added convenience.

4. Baby Care Rooms

Hyderabad Airport has well-equipped Baby Care Rooms. These dedicated spaces offer a comfortable environment for passengers to attend to their infants, complete with amenities such as diaper changing stations, comfortable chairs, sink, trash bin, private feeding rooms, baby lotion, bath gels, handwash and sanitizers, ensuring the convenience of travelers with little ones.

For a complete checklist of what to pack and tips on navigating the airport with your little one, check out our detailed Baby Travel Essentials Guide.

5. Sanitary Pad Vending Machine

All the female washrooms in Hyderabad Airport is equipped with a Sanitary Pad vending machine facility within PTB on a chargeable basis, underscoring the significance of prioritizing women’s health and hygiene.

6. Multi-faith Prayer Room

The Hyderabad Rajiv Gandhi International Airport features dedicated multi-faith prayer rooms, offering a tranquil space for passengers seeking solace during their moments of prayer or meditation.

There are 2 prayer halls in Hyderabad Airport within the passenger terminal building. The prayer rooms feature distinct areas for women and men.

Location – International Departures near Gates A 20 -24

7. Postal Service

Hyderabad Airport has a dedicated post office service. The pincode of the airport is 500108 . The postal services allows passenger to send and receive mail and packages while at the airport. This service is convenient for those who need to handle postal matters during their journey.

The post office at the airport offers a range of essential services, including core banking facilities, speed post and registered post bookings, money orders, acceptance of PLI and RPLI premiums, ePayment transactions, My Stamp Service, Savings Bank, and Cash Certificate services.

Location – C-Level, near car park of the airport terminal besides the banks

Operating Hours – 9.30AM to 5.30PM

8. Smoking Zone

Hyderabad Airport has special smoking lounges for smokers. These lounges are available at Departures & Arrivals.

Follow the signages to find the designated smoking lounges inside the airport.

9. Lost & Found

Hyderabad Airport (RGIA) has a Lost and Found department to assist travelers in recovering their misplaced belongings. If you’ve lost an item at the airport, you can contact the Lost and Found department for assistance in locating and retrieving your lost property.

Contact – 040- 66606064

E-mail – ghiallost&found@gmrgroup.in

Operating Hours – 24/7

Passengers can search the items that are lost and provide necessary ID proofs to claim the lost items. For more information on lost & found, visit Hyderabad airport’s official website.

Following documents are needed to claim the lost items

• Boarding card

• Photo Identity card (Passport /Pan Card/Driving License/Voter ID card)

• Proof to substantiate the claim that the article belongs to him/her.

If you are sending a representative to collect the article on your behalf please provide in addition to the above documents:

• Authorization letter from the passenger with description of the article

• Photo Identity of the representative (Passport /Pan Card/Driving License/Voter ID card)

You can email your documents to the Lost and Found department. They’ll ask you when you’ll collect your lost items so they can have them ready when you arrive.

Please Note:

• Lost and found articles at the airport are stored for three months. After this period, unclaimed articles are disposed off.

• Perishable items and those unsuitable for storage are disposed of within 24 hours.

• The airport is not responsible for further claims after disposal.

• Details of lost and found articles are available on the airport website for three months.

• Confiscated items at security control are not returned or compensated, except for valuable items.

• The airport publicly notifies that unclaimed lost and found articles at Rajiv Gandhi International Airport, Hyderabad, will be disposed off if not claimed within 90 days. Proof of ownership and identity is required for claims, otherwise, items will be auctioned with no further claims entertained.

10. Medical Services

Apollo Hospitals Enterprise Limited has established a Medical Centre facility at Hyderabad’s Rajiv Gandhi International Airport, offering round-the-clock services including a 24-hour pharmacy and a 17-bed facility staffed with highly trained doctors and paramedics.

This centre serves as a vital emergency treatment hub for passengers and visitors alike, ensuring immediate medical attention when needed.

Additionally, it plays a crucial role in disaster management, with standby ambulances equipped with advanced life-saving equipment stationed within the airport premises.

Contact – +91-40-66601066

11. Visitor’s Entry

GMR at Hyderabad Airport has provided a special facility for visitors who wants to meet and see off their loved ones inside the airport. The visitors can buy a gate pass for Rs. 100/- from Visitors Entry Ticket Counter to get inside the airport.

The pass is valid for 2 hours from the time of issue. Visitors are not allowed to carry any bags or luggage. Children under 3 years of age are allowed free entry.

Location –

1. At the International Departure hall.
2. At Airport Village, outside the arrival hall.

12. Meet and Greet

At Hyderabad International Airport, a vibrant team of young and eager Passenger Service Associates is stationed throughout the terminal, ready to aid and guide passengers.

Dressed in turquoise green t-shirts emblazoned with ‘Passenger is Prime‘ and ‘Happy to Help‘ on the back, these specially trained individuals are strategically positioned at pivotal points like check-in, security, and transfers.

Their main focus is to offer personalised assistance to passengers with unique requirements, including expectant mothers, solo female travellers, mothers with infants, elderly passengers, and those with mobility challenges.

Atithya by Encalm also provides Meet and Greet service at RGI Airport along with Airport assistance, Porter, Buggy service and concierge services.

Email – guest.services@encalm.com 

Phone –  +91 9289366950

13. PRM Waiting Area

There’s a special waiting area for Passengers with Reduced Mobility (PRM) at Hyderabad Airport. It’s equipped with comfortable seating and phone facilities to meet their needs. Departing passengers can wait there until their pre-booked assistance arrives.

Similarly, arriving passengers can use the dedicated area at both Arrivals and Departures to wait for their friends, family, or a taxi.

14. Showers

Travelers have the option to use the shower facilities at the Encalm Lounge in Hyderabad Airport to freshen up before continuing their journey.

15. Digi Yatra

DigiYatra is a contactless and paperless flying experience where passengers need not carry any documents like boarding pass, ID Proofs. This newly launched facility is available for all domestic passengers(Passengers travelling across India) flying from Hyderabad Airport.

Location – The DigiYatra E-Gate is currently available at departure entry gates 5, 6, 8, 9 & 10 at Hyderabad airport.

16. Mobile Charging

Hyderabad Airport offers passengers numerous mobile charging ports throughout the terminal, including lounges, waiting areas, restrooms, and prayer rooms.

17. Vending Machines

Hyderabad Airport provides convenient vending machines strategically placed throughout the terminal, offering a range of products to meet travelers’ needs.

These machines dispense various items such as snacks, beverages, personal care products, and travel essentials. Whether passengers require a quick snack, a refreshing drink, or last-minute travel items, they can easily access these vending machines for a hassle-free experience.

With their accessibility and convenience, vending machines at Hyderabad Airport enhance the overall journey for travellers, ensuring they have access to essential items during their time at the airport.

Entertainment and Recreation

1. Children’s Play Area

Hyderabad Airport feature dedicated kids’ play areas, providing young travelers with a space to unwind and play while waiting for their flights.

Location – International Departure near Gate No. 32

2. Go-Karting

Hyderabad Airport has taken the entertainment facility to next level by providing Go-karting facility for adults. The Go-karting track provided by Kartainment located in car parking level at RGIA.

For bookings contact – +91 8008855527

Location – Car Park Level

Ticket Price –

• Hard steering for 550/- 10 laps

• Power steering for 650/- 10 laps

** Ticket prices may change. Please get in touch with us if you notice any changes in ticket pricing.

** Customers using the go-karting facility are subject to a car parking charge of Rs. 50/-.

3. Virtual Reality Experience

At Hyderabad Airport, travelers can indulge in a cutting-edge Virtual Reality Experience provided by Zero Latency. As the global leader in warehouse-scale, multiplayer virtual reality entertainment, Zero Latency offers an unparalleled level of immersion and engagement.

With free-roam virtual reality technology, users can move freely within an open space, unrestricted by cables or other stationary equipment. Whether exploring fantastical realms or engaging in thrilling adventures, Zero Latency ensures an unforgettable and dynamic entertainment experience for all visitors.

Location – Aero Plaza, Car Park Area, Level G

4. Spa Service

Hyderabad Airport offers spa services for its passengers who are having a long layover and looking for relaxation and rejuvenate themselves.

1. ODE Spa – Domestic Departures F level, beside Gate No. 28, near Subway

5. Hyderabad Duty Free

Hyderabad Duty Free (HDF) offers a premier tax and duty-free shopping experience which is spread across both Arrivals and Departures areas, catering to over 3.5 million international passengers annually.

Boasting a diverse range of world-class brands in liquor, perfume, confectionery, tobacco, and souvenirs, HDF is committed to providing unparalleled value and an elevated shopping experience to its customers.

With over 100 renowned brands, shoppers can explore an extensive selection tailored to their preferences.

HDF further enhances the shopping journey with special discount vouchers, DoA vouchers for arrivals, and enticing online discounts of up to 10%, ensuring a delightful shopping spree for all travelers at Hyderabad Duty Free, RGIA.

Location –

1. International Departures next to Gate No. 33A

2. Arrivals

Phone No. +91-8106956363 | +91-7272993377 (Whatsapp Only)

Email – hdf.customercare@gmrgroup.in

Operating Hours – 24/7

Read: Top Picks and Offers at Hyderabad Duty Free shopping in Rajiv Gandhi International Airport

6. Retail Shopping

Hyderabad Airport is features a large no. of exclusive shopping brands for purchasing clothes, watches, toys, travel accessories, books, shoes, medicines and many more.

If you have a long layover or wait time and you are looking for things to do at Hyderabad Airport, we suggest you definitely check out the numerous brands and enjoy the world class shopping experience.

Read: Explore brands and shops inside Hyderabad International Airport

7. Eateries

To serve hunger pangs of its guests, Hyderabad International Airport features a plenty of restaurants, bars and cafes before and after security check.

From international cuisine to local delicacies, pure veg options, these restaurants offer a fusion of flavours that reflect the vibrant culinary essence of Hyderabad and India.

Here is a list of eateries and restaurants that one can find inside Rajiv Gandhi International Airport.

8. Supermarket

At Hyderabad Airport, the Ratnadeep Supermarket provides a diverse selection of groceries and household essentials for travelers’ convenience.

From pantry staples to local specialties, the supermarket offers a wide range of products, including snacks, beverages, fresh produce, and dairy items, catering to the needs of all passengers.

Location –  Car Park Level, C-R-301, Arrivals

9. MapmyGenome

At Hyderabad Airport, travellers have access to a unique facility provided by MapmyGenome™, offering DNA testing kits for optimising health and wellness.

With simple at-home tests, individuals can unlock insights into their genetic makeup, allowing them to make informed decisions about their lifestyle.

Location – Arrivals (Airport Village)

Transportation Assistance

1. Baby Strollers

Passengers travelling with infants and young children can make use of free baby strollers available at the Rajiv Gandhi International Airport, Hyderabad to move around faster. Passengers can collect the stroller from the information desk at check-in area and use it until the boarding gate.

2. Buggy Service

Hyderabad Airport offers buggy service for the convenience of passengers, providing swift transportation between terminals. This service is provided free of cost to assist senior citizens, expecting mothers and passengers with special needs.

Location –

1. Adjacent to Security hold area in Domestic Departures & beside Shoppers Stop.

2. Adjacent to Kama Ayurveda Store at Security hold area in International Departures.

3. Near Domestic Aerobridge Arrival area and Domestic Baggage Reclaim area.

4. At International Arrival area near Gate no. 24.

3. Paid Wheelchair Assistance

Looking for wheel chair assistance in Hyderabad airport? Most of the airlines provide complimentary wheel chair service for passengers with special needs, senior citizens and expecting mothers.

Passengers with reduced mobility (PRM) need to inform the airlines 48 hours prior to departure or at the time of booking about the need for mobile assistance. Moreover, the airport offers a wheelchair rental service that can be pre-booked for a nominal fee.

Location –

1. Presto Counter at Departures:
   • Full Service (Till the boarding gate)
     • International : Rs. 2000
     • Domestic : Rs. 1000
   • Quick Service (Till the check-in counter)
     • International & Domestic : Rs. 500

2. Presto Counter At Arrivals:
   • International & Domestic : Rs. 500

For further information or to pre – book contact – +91 90635 57288 | +91 90635 87288

4. Transfer Assistance

The airport has a dedicated desk at Arrivals, Belt No 2, to assist passengers with Domestic to Domestic and Domestic to International transfers.

Connectivity

1. Wi-Fi

Passengers at Hyderabad International Airport can enjoy Complimentary or Free WiFi access, providing up to two hours of connectivity across all terminals, lounges, and boarding gates. Passengers can easily log in to the free WiFi network using either a valid phone number or a WiFi voucher.

Even international travellers without a roaming or local Indian phone number can benefit from this service by utilising a Wi-Fi voucher code. Upon scanning their passport, passengers will receive a coupon containing a one-time password (OTP), granting them complimentary access to the Wi-Fi for up to 2 hours.

The WiFi services at Hyderabad’s Rajiv Gandhi International Airport are provided by “ION,” a brand owned by DVOIS Communications Private Limited.

Help Desk Location:

1. Domestic – Near Internet Kiosk at Gate 21

2. International – Near information desk at baggage belt 11.

How To Connect To Hyderabad Airport Wifi?

1. Switch on WiFi and connect to the airport Wi-Fi SSID “Hyderabad Airport-Free-WiFi”.

2. Once the login page loads, choose the country where your SIM card / mobile number is registered in. Enter your mobile number (required as per Telecom Regulatory Authority of India rules & regulations) and select “I agree to terms & conditions”.

3. Choose “Get SMS-OTP” to receive SMS. If you already have an OTP, choose “Already have OTP”.

4. Enter the OTP in the field provided and choose “Submit”.

5. Receive a SMS of Serial No. and Pin and “Save Serial No. and Pin”.

6. Connection will be active for 2 hours.

2. SIM Card

For international passengers, it is recommended to buy the SIM card at the airport as buying one from outlets outside the airport requires additional documentation, such as residential address proof, which you will not have as a tourist.

Moreover, the SIM cards acquired at the airport are designated as tourist SIM cards and come with a specified validity period. The outlet has SIM Cards from all leading providers like Airtel, Jio, Vodafone etc.

They will guide you in selecting the best plan with data and calling. The process involves providing a copy of the passport, visa, and a passport photo.

In case you don’t have a photo, they will take one for you.

CxSOL and Matrix are two SIM card sellers available at RGIA Airport.

Location –

1. CxSOL – Arrivals
2. Matrix – International Departures

Baggage Assistance

1. Cloak Rooms

CarterX provides cloakroom facility at Hyderabad airport. Cloak room is a designated space with luggage lockers where one can keep their luggage for a few hours and leave.

Location – At Arrivals.

Operating Hours – 08:00 hrs to 20:00 hrs.

Contact – +91 6362802079

Email – customercare@carterporter.in

2. Self Baggage Drop

The self baggage drop facility in Hyderabad airportis available to passengers using web check-in and e-boarding.

It saves a lot of passenger’s valuable time by allowing passengers to scan and drop their own baggage and complete the entire transaction within 45 seconds.

3. Baggage Pickup & Drop Service

CarterX is an online platform that assists passengers with their luggages. They pickup luggages from doorstep and drop it at departure area. Additionally they also pickup luggages from baggage belt area of the airport and deliver it at passenger’s doorstep.

The bags are carefully sealed at the designated locations and expertly transferred by trained professionals. Complimentary insurance is provided for all bags.

Passengers benefit from live vehicle tracking, as well as SMS and email communications throughout the service, with the added reassurance of 24/7 call support and a visible presence at the airport.

Passengers can book Baggage Pickup & Drop Service from carterX’s app or website. Luggage will be picked up from doorstep or other mentioned location to the airport. Customer’s can track their baggage location through the app.

Contact – +91 6362802079
Whatsapp – +91 8197132277

4. Baggage Trolley Service

The baggage trolley service at Hyderabad Airport is a boon for passengers, offering a convenient way to transport their luggage with ease through the airport’s terminals. Whether arriving or departing, these sturdy trolleys provide added comfort and efficiency to the travel experience.

The trolleys can be taken till check- in area, parking lot, bus or taxi stops. For safety reasons, baggage trolleys are not allowed to be carried beyond security check points.

Hand baggage trolleys are available at various locations, including the departure ramp, parking area, check-in hall, and near baggage belts. Shopping/small trolleys are provided post-security check and near the exit of aerobridges.

Location – Available at Arrivals and Departures

5. Baggage Wrapping Service

The EnWrap Company provides baggage wrapping services at RGIA – Hyderabad airport. They take extra care of passenger’s luggage by wrapping them using tough tamper-proof, environment-friendly biodegradable material following global standards to enhance security and safeguard items during travel. They can also provide packing service for outsized items.

Price – Rs.600/bag inclusive of taxes.
Location – Departure Forecourt & Check-in hall.

6. Porter Service

Porter service is available at Hyderabad Airport at a reasonable rate. The porter staff will help you by carrying your luggage and take you till the check-in counter giving you a hassle free experience.

Price

*Tariff mentioned is inclusive of GST

For more information call – +91 90635 57288 | +91 90636 57288

Money

1. ATM

Multiple national and international ATM outlets are available at Rajiv Gandhi International Airport in Hyderabad which are conveniently placed to cater the financial needs of travellers during their journey.

1. Union Bank – Arrivals

2. Indus Ind – Domestic Check-in Hall

3. Karur Vysya Bank – Domestic Departures

4. Punjab National Bank – Arrivals

5. Kotak Mahindra – Arrivals, Domestic Check-in Hall

6. State Bank of India
   • Arrivals – Airport Village
   • Domestic – Departure Forecourt
   • Domestic – Domestic Check-in Hall
   • Domestic Departures

2. Foreign Currency Exchange

EbixCash World Money Ltd. (Also known as Centrum Money Exchange) provides foreign currency exchange services at RGIA airport in Hyderabad.

There are many outlets in both the arrival and departure section of the airport. These foreign currency exchange counters are open 24*7.

Passengers need to carry Passport, Visa, Pan Card and Boarding pass for exchanging currency.

Contact –  +91 40 66603911 | +91 9177579490

Location –

1. Arrivals
2. Domestic Check-in Hall

3. Bank

State Bank of India and Union Bank operate branches in the Arrivals, Domestic Departure, and Domestic Check-in Hall areas at the airport.

Visa & Immigration

As per Indian regulations, travelers from specific countries have the option to obtain an e-tourist visa for a restricted duration, intended for purposes such as tourism, medical treatment, casual business, or visiting friends/relatives.

For more information on Visa, visit – https://indianvisaonline.gov.in/visa/tvoa.html

Please check all details related to immigration requirements beforehand.

Due to a huge daily footfall, the standard time to clear immigration and customs at Hyderabad Airport is around 45-60 minutes.

The immigration queue goes longer specially during night time. Hence it is advisable for departing passengers to reach the airport early.

Upon arriving at the airport, follow the signage “Immigration” to reach the immigration counters. You need to fill up an Arrival Card and submit it to the counter. In case you don’t have an address in India, you can fill your hotel’s name and location in place of Address in India section.

At immigration counter, you have to submit your passport, arrival card and ETA (Electronic Travel Authorization) print-out from your visa confirmation email.

After immigration, you can proceed towards Baggage Claim and Customs.
The baggage clearance at Hyderabad Airport consists of two channels.

Green Channel

You can take this channel to exit if you have no dutiable goods to declare.

You can take this channel for custom clearance if you have dutiable goods to declare. You must give correct declaration of dutiable goods in order to avoid any penalty or fine.

**Passengers are advised to take the appropriate channel to exit the airport. Any wrongful or non-declaration may also lead to arrest & prosecution. Please check this link for other customs related information.

For more details related to immigration, e-tourist visa and passport eligibility, check our guide – here.

The Pune Airport’s New Terminal goes beyond its striking architecture, cutting-edge amenities, and design that mirrors Pune’s identity—a fusion of modernity and heritage. It symbolizes a significant milestone for the entire region, poised to boost the city’s development and improve connectivity for both domestic and international travelers. As Pune solidifies its position as a vital economic center, this new terminal, coupled with the forthcoming independent civilian international airport, will herald a wave of improvements aimed at enhancing passenger convenience and efficiency.

The Pune Airport Authority of India (AAI) has announced that upon the activation of the new terminal, the existing terminal will stop operations. In its place, a series of transformative works will commence, promising a revamped experience for passengers.

One notable change is the closure of the entry gate of the old terminal, which will make way for the establishment of 15 additional ‘check-in’ counters. This expansion aims to alleviate congestion and streamline the check-in process, catering to the needs of the airport’s growing influx of travelers.

Moreover, to accommodate the evolving requirements of modern air travel, a ‘security holding area’ will be established within the new terminal. This measure seeks to enhance security protocols while ensuring passenger comfort and convenience.

According to Pune AAI officials, the new terminal boasts a total of 34 ‘check-in’ counters, strategically positioned to manage the steady flow of passengers effectively. With the addition of the new counters at the old terminal’s entry gate, the overall count will rise to 49, promising reduced wait times and smoother check-in procedures for travelers.

Commenting on the impending changes, a senior AAI official, speaking on condition of anonymity, outlined the relocation plans for various airport services and administrative offices. These moves are expected to optimize space utilization within the airport premises, paving the way for further enhancements.

The inauguration of the new terminal comes after a series of delays, with the official unveiling taking place on March 10. Currently, efforts are underway to transition services and passenger facilities to the new terminal seamlessly.

As the summer schedule approaches, these developments signal a significant leap forward in Pune Airport’s quest to provide world-class facilities and services to its passengers. The upcoming changes promise a more efficient, modern, and enjoyable travel experience for all who pass through Pune Airport’s gates.

Ahmedabad: Adani Group has embarked on a significant venture, announcing the construction of two high-end hotels at Ahmedabad Airport, also known as Sardar Vallabhbhai Patel International Airport(SVPI Airport). With an investment of Rs 1,500 crore spread over the next five years, this initiative is poised to reshape the hospitality and commercial terrain of the region. Positioned near the international terminal, these establishments aim to offer a seamless travel experience, ensuring immediate access to premium lodging options upon arrival or before departure.

The Adani Group’s entry into the hospitality business at Ahmedabad Airport or SVPI Airport marks a strategic diversification of its business interests. The Group will partner with a well-known hospitality brand, ensuring guests enjoy excellent service and amenities. Adani Group’s plan for Ahmedabad Airport goes beyond building hotels. They want to add shops, offices, and fun places, turning the airport into a lively spot for both travelers and Ahmedabad residents. By offering various facilities, they aim to create a superior experience with convenience, entertainment, and luxury all in one location.

Adani’s big project is set to help Ahmedabad a lot. Building hotels, shops, and offices will create jobs, help local businesses, and bring more visitors to the city. Also, making the airport better will let it handle more international flights, making Ahmedabad a key player in India’s aviation sector.

As the Adani Group progresses with its plans, the world’s eyes will be on Ahmedabad, witnessing its giant leap towards becoming a global travel and commerce hub. This venture not only reflects the Group’s confidence in the city’s potential but also promises to elevate the experience of every traveler passing through SVPI Airport.

Themed around sustainability, Bangalore Airport imparts an exotic ambiance to its guests. As you navigate through this bustling hub, our guide unveils the top-notch airport amenities and ensures you embark on your journey with confidence and excitement. Experience the essence of ‘Namma Bengaluru‘ – a term embraced by locals to signify their affection for this dynamic metropolis.

Kempegowda International Airport (IATA: BLR, ICAO: VOBL), commonly referred to as Bangalore Airport, holds the distinction of being the busiest airport in South India. It ranks as the third busiest in India in terms of passenger traffic, following New Delhi and Mumbai airports, and holds the 29th position among the busiest airports in Asia.

Operational since May 2008, the BLR airport is Karnataka’s first fully solar-powered airport, developed by CleanMax Solar.

Owned by Bengaluru International Airport Limited(BIAL), the airport is spread over a total land area of 1600 hectares (4000 acres) and handles about 950 aircraft movements per day. During the fiscal year of 2021-22, Bangalore Airport successfully managed 16.2 million passengers and 411,550 tonnes of cargo.

In December 2023, the Kempegowda International Airport achieved a remarkable feat, earning the ‘World’s Most Beautiful Airport‘ distinguished title in UNESCO’s Prix Versailles 2023 announcement. This prestigious recognition, including the coveted ‘World Special Prize for an Interior 2023,’ is a testament to the airport’s outstanding design, aesthetics and commitment to creating a visually stunning and welcoming environment for travellers. Read More!

Address – Bengaluru International Airport

Kempegowda International Airport, also known as Bangalore Airport is located 30 km north of the city near the suburb of Devanahalli.

Registered address of Bangalore International Airport:
Kempegowda International Airport Bengaluru,
KIAL Rd, Devanahalli, Bengaluru, Karnataka 560300

Helpline Number

For any issues, queries or feedback, refer the below contact numbers and email address.
Whatsapp – +91-8884998888
Phone – 080-66785555 / 080-47406666
Email – feedback@bialairport.com

Business Hours – 08:30AM to 5:30PM
Monday – Friday

Kempegowda Airport Police Station

Address – Kempegowda International Airport, Airport Road, Hunachur, Karnataka 560300
Phone – 080-2200 1102

Operational Hour

The Kempegowda International Airport is operational 24 hours.

Bangalore Airport Terminals

Bangalore International Airport (BLR) has two passenger terminals: Terminal 1 and Terminal 2. Terminal 1 takes care of domestic flights and Terminal 2 handles all the international operations along with a few domestic carriers operated by Air India, Vistara, AIX Connect and Star Air. There is a plan to bring up one more terminal – Terminal 3, that is expected to be completed by 2030.

• Passenger Terminal 1 – Terminal 1 is an integrated passenger terminal that handles only domestic operations. The terminal has two lounges, a transit hotels and many shop and dine outlets. Terminal 1’s Gate 41-42 is specially designed and equipped to accommodate the world’s largest passenger aircraft – Airbus A380

• Passenger Terminal 2 – Terminal 2 or T2 is the second terminal of the airport which is crafted as an homage to Bangalore, often referred to as the “Garden City.” This newly opened terminal has fully automated entry, eco-friendly interiors covered with lots of plants and greenery, world class amenities, plush seating area with charging points, free lounges etc. The terminal manages all the international operations and oversees specific domestic flights operated by Air India, Vistara, AIX Connect, and Star Air. It houses 95 check-in counters, 17 security check lanes, 9 baggage claim belts, 34 conventional and 6 electronic immigration gates. 

• Cargo Terminal – Kempegowda Airport has three cargo terminals. One is operated by AISATS (Air India Singapore Airport Terminal Services) Ltd. The second terminal is operated by DHL and Blue Dart Aviation. The third cargo terminal is operated by Menzies Aviation Bobba (Bangalore) Pvt. Ltd, a joint venture between Menzies Aviation and Bobba Group (a sales agency for Lufthansa Cargo). 

The Bangalore airport is divided into four levels:

Level 1 – Arrivals and Baggage Claim
Level 2 – Departures and Check-in
Level 3 – Security and Food Courts
Level 4 – Lounges and Boarding Gates

Transport Facilities at Bangalore Airport

The Kempegowda International Airport offers a diverse array of transportation options, ensuring passengers enjoy a stress-free and effortless journey to and from the airport.

• Airport Taxi/ Cabs/ Car Rentals – Bengaluru Airport provides a range of prepaid and postpaid taxi/cab options to travel across the city.

• Airport Bus – There are frequent bus services from Bengaluru Airport to travel across the city and other South Indian States.

• Train – The nearest railway station to Bangalore airport is located 3.8 km from the airport. Passengers can use the free shuttle service to travel between the railway station and the airport.

• Metro – Currently there are no metro station within 30kms from Bengaluru airport. The two nearest metro stations from Kempegowda airport are -Nagasandra Metro Station and Baiyappanahalli Metro station. Karnataka Government has approved the plan to develop the Bangalore Airport Metro Line which is expected to be completed by end of 2024. We will update this space once the metro line is operational.

• Parking – BLR Airport provides multi-level car parking facilities in both terminals, catering to passengers seeking convenient options for both short-term and long-term vehicle parking.

Lounges at Bangalore Airport

Kempegowda International Airport is home to many upscale lounges, where passengers with lounge access can enjoy exclusive privileges, unwind in cozy waiting areas and relish an array of amenities such as dining choices, beverages, Wi-Fi, showers, and serene work or relaxation zones.

Read: All About Lounges in Kempegowda International Airport

Hotels in and around Bangalore Airport

Kempegowda International Airport in Bangalore is surrounded by various hotels that cater to the needs of travelers. From luxury to cheap hotels, short-stay hotels, Our hotel guide will enlist popular hotels as per your budget and need.

The Airport also features an in-house transit hotel, 080 Transit Hotel for passenger who are looking for an overnight stay in Bangalore airport or looking for a relaxing nap before catching their next flight. 080 Transit Hotel, situated within Terminal 1 of Bangalore International Airport, is the closest hotel to the airport.

Whether you’re seeking luxurious accommodations or cheap hotels near Bangalore airport, including short-stay hotels, our hotel guide is here to showcase popular establishments tailored to your specific budget and preferences.

Read: All About Hotels in and around Bangalore Airport

Facilities & Services at Bangalore Airport

Nestled in the heart of India’s Silicon Valley, Kempegowda International Airport in Bangalore stands as a gateway that seamlessly blends modernity with efficiency. The airport offers an array of services and facilities catering to the diverse needs of travellers.

From the moment you step inside, you’re welcomed by a variety of lounges providing respite and comfort. The airport’s shopping area beckons with a tempting assortment of duty-free outlets and retail stores, while its diverse dining options promise a culinary journey to suit every palate.

Travellers can stay connected with complimentary Wi-Fi services, seek assistance at information desks strategically placed throughout the terminal, and enjoy the convenience of currency exchange and ATMs.

For those in need of medical assistance or traveling with children, the airport ensures well-equipped medical services and dedicated play areas. Whether you’re embarking on a business trip or a leisurely adventure, Kempegowda International Airport is designed to enhance every aspect of your journey.

Here are some of the facilities & services that one can find inside the Bengaluru International Airport.

Baby Care Rooms

Bangalore Airport has approximately 13 well-equipped Baby Care Rooms. These dedicated spaces offer a comfortable environment for passengers to attend to their infants, complete with amenities such as diaper changing stations, comfortable chairs, sink, trash bin, private feeding rooms, baby lotion, bath gels, and provided handwash and sanitizers, ensuring the convenience of travelers with little ones.

Location – The baby care rooms are scattered all through out the airport and also inside men and women’s washrooms. Follow the signages or contact information desk to locate the baby care rooms in BLR airport. Some of the locations are:

• Domestic Terminal, Airside, behind Mithastop
• Domestic Terminal, Airside, across from Gate 9
• International Terminal, Airside, next to main shopping hall
• International Terminal, Airside, across from Gate 25.

For a complete checklist of what to pack and tips on navigating the airport with your little one, check out our detailed Baby Travel Essentials Guide.

If you have more information about the locations of baby care rooms in Bangalore airport, you can contact us to send those details.

Children’s Play Area

Traveling with children, especially on long journeys, can often be a challenging adventure. Their unpredictable nature and tendency to throw tantrums when things don’t go their way can make any parent’s journey a little more eventful than anticipated.

Recognizing this, the operator of Bengaluru Airport, BIAL, has introduced a Playport recreation area designed for both passengers and young children. This engaging space offers a mix of traditional activities and modern gadgets, where children can enjoy classic games like Snakes & Ladders and life-size Hopscotch, as well as indulge in entertainment through PSP and Xbox games. The Playport will also feature balloon sculpturing, magic shows, an upcycled goods workshop and tattoo artists.

Location – Follow the signages or contact information desk to locate Children’s play area.

Baby Strollers

Passengers travelling with infants and young children can make use of free baby strollers available at the Kempegowda International Airport, Bangalore to move around faster. Passengers can take stroller from the check-in counters till the doors of the aircraft.

Visit the information desk at the check-in area to collect complimentary strollers in BLR airport.

Multi-faith Prayer Room

Kempegowda International Airport features dedicated multi-faith prayer rooms, offering a tranquil space for passengers seeking solace during their moments of prayer or meditation. There are 4 prayer halls in Bangalore Airport.

Location –

• Terminal 1
  • Domestic Departure: Adjacent to the new lounge
  • Domestic Departure: Behind the Relay outlet

• Terminal 2
  • Domestic Departure: Near Carluccio’s outlet
  • International Departure: Near International lounge

Postal Service

Kempegowda Airport provides postal services for travelers, allowing them to send and receive mail and packages while at the airport. This service is convenient for those who need to handle postal matters during their journey. The airport features one post office and two post boxes.

Location of Post Boxes –

• Terminal 1:  Arrival kerbside adjacent counter number 36
• Alpha 3 building:   Entrance

Post box clearance time: Daily at 1500 hours (except Sunday)

Location of Post Office –   Ground floor Alpha 3
Post Office Name – Bangalore International Airport PO
Airport TMO Bangalore Pincode – 560 300
Postmaster’s Contact Number – +91-8123005747 / +91-7026442939
Airport TMO Bangalore Contact Number – 08065839212

Timings –

• Monday to Friday: 0900 – 1700 hours
• Saturday : 0900 – 1200 hours
• Sunday : Holiday

Postal services offered –

• Registered and speed post
• Parcel service
• Money order
• Passport forms
• Small savings
• Financial services such as Western Union money order, sale of mutual funds, sale of insurance policy  

Smoking Zone

In Bangalore Airport, smoking is allowed at selected areas only. Signages are available to guide passengers to find the designated smoking zones inside the airport.

Location –

• Terminal 1
  • Domestic Departure: Near 080 lounge
  • Domestic Departure:Near Relay outlet, opposite to boarding gate 35
  • Domestic Departure: Opposite boarding gate 42

• Terminal 2
  • Domestic Departure: Near bus gate area
  • International Departure: Opposite boarding gates, C3 and C4
  • Kerbside: Near taxi pick-up point

Lost & Found

Bengaluru Airport (BLR) has a Lost and Found department to assist travelers in recovering their misplaced belongings. If you’ve lost an item at the airport, you can contact the Lost and Found department for assistance in locating and retrieving your lost property.

Operating Hours: Monday to Sunday from 0200 hours to 2359 hours

Claim Response Time: Within 3 business days

For items lost at the airport’s premises, Please contact Bangalore Airport Lost and Found department-

Passengers can search the items that are lost and provide necessary ID proofs to claim the lost items. For more information on lost & found, visit Bengaluru airport’s official website.

For items/belongings lost onboard the aircraft (e.g. indigo, Vistara, Malaysia Airlines, Emirates and others), contact specific airline’s lost and found department.

Medical Services

Passengers can get immediate assistance, including access to ICU ambulances, from fully equipped hospitals available inside each terminals(Terminal 1, Terminal 2) of Kempegowda Airport, Bangalore in case of medical emergencies.

Passengers need to follow the signages or contact the nearest information kiosk to find the hospital if they fell sick or injure themselves. The emergency medical service is operational 24/7. The airport also houses many pharmacy stores in Terminal 1 and Terminal 2, which are operational 24/7.

Location –

• Terminal 1
  Aster Medical Clinic – Level 1
• Terminal 2
  Aster Airport Medical Clinic – Near Arrival exit gates, baggage claim area.
• Outside Airport
  Aster Airport Medical Centre – adjacent to Terminal 1 building

Emergency Contact No. –

• Duty Medical Officer Terminal 1 (T1) – +91 9148790154
• Duty Medical Officer Terminal 2 (T2) – +91 9513343244 /  +91-8066783290
• Duty Medical Officer (Aster Medical Centre) – +9108049174917

Services Offered –

• Consultation
• fit to fly
• Breath analysis
• Minor procedures
• Ambulance
• Pharmacy
• Sickness certificate

Address –

Aster Airport Medical Centre
Bengaluru International Airport,
Gangamuthanahalli, Karnataka 562300

Wi-Fi

Complimentary or Free WiFi access is available at Kempegowda International Airport, Bangalore, allowing guests two hours of connectivity within the airport premises, spanning all terminals, lounges, and boarding gates. Passengers can login to the free wifi network either using a valid phone number or a WiFi voucher.

International passengers without a roaming or local Indian phone number can also enjoy free wi-fi access within Bangalore Airport by using a Wi-Fi voucher code.

How To Connect To Bangalore Airport Wifi?

1. Switch on WiFi and connect to “BLR Free WiFi”
2. Choose one of the following options to connect:
   • Enrol through your Phone Number – For passengers having a local (Indian) or international roaming activated phone number
   • Use a WiFi Voucher – For international passengers without a roaming/local SIM card(without a Indian phone number)
3. If enrolling through your Phone Number:
   • Fill in the required details
   • Click on “Get OTP” (One-Time Password)
   • Enter the One Time Password (OTP) to access the WiFi connection.
   • Click on “Connect to WiFi” to initiate the connection.
   • Connection will be active for 2 hours.
4. If you wish to extend the connectivity beyond 2 hours:
   • Download BLRPulse/BLRAirport from Appstore/Google Play.
   • Navigate to profile page
   • Click on Sign Up
   • Register with profile information
5. If using a WiFi Voucher:
   • Look for WiFi voucher kiosk at International arrivals
   • Scan the photo page of your passport & boarding pass
   • Collect the WiFi voucher code
   • Follow steps 1-3 to establish the internet connection
   • Connection will be active for 4 hours.

For any issues and queries, contact the information desk or call on +9180-22012001

SIM Card

Most International passengers coming to Bangalore has a common question in mind – “Can I buy a local SIM card at Bangalore Airport?“. And the answer is “Yes you can easily buy a local SIM Card right after you arrive at Bangalore International Airport”.

We understand, how important it is to stay connected with your loved ones in a foreign country. Moreover, you cannot use any ride-sharing apps (e.g. Ola, Uber etc.) and goods and food delivery apps(Swiggy, Zomato, Amazon etc.) without a local Indian phone number. Considering the challenges faced by travelers, BIAL has introduced a SIM CARD kiosk conveniently located near the baggage claim area in Terminal 1, arrival hall, opposite Gate no. 11 at Bangalore Airport.

International Passengers can purchase local prepaid sim card and dongles from the CXSOL outlet located at arrival hall of Terminal 1 in Bangalore airport. The process involves providing a copy of the passport, visa, and a passport photo.

In case you don’t have a photo, they will take one for you.

The outlet has SIM Cards from all leading providers like Airtel, Jio, Vodafone etc. They will guide you in selecting the best plan with data and calling. Airtel and Jio are some of the best sim card providers catering to tourists and international travelers.

For international passengers, it is recommended to buy the SIM card at the airport as buying one from outlets outside the airport requires additional documentation, such as residential address proof, which you will not have as a tourist.

Moreover, the SIM cards acquired at the airport are designated as tourist SIM cards and come with a specified validity period.

Location – CXSOL Outlet, Terminal 1 Arrival hall, Opposite Gate 11, Just after customs.
Email –  enterprise.solutions@cxsol.co.in

Cloak Rooms

One of the Bangalore Airport Baggage services is Cloak room facility. Cloak room is a designated space with luggage lockers where one can keep their luggage for a few hours and leave. For the ease of passengers travelling with a lot of luggage, cloak rooms or left luggage storage rooms are available at Terminal 1, Bangalore International Airport in Karnataka, India.

The left luggage room is operational 24/7 and is accessible for both domestic and international passengers.

Location – Near the Arrivals gate, T1. 
Contact No – +91-9742097773

Bangalore Airport Left Luggage Storage Limit –

Documents & Other Details Required During Luggage Claim –

The latest price for luggage storage in Bangalore Airport depending upon on the size of the bag and time slab is as follows:

Self Baggage Drop

The self bag drop facility in Bangalore airport is a unique and useful feature that was first available in Bangalore airport in a large scale. The self baggage drop facility saves a lot of passenger’s valuable time by allowing passengers to scan and drop their own baggage and complete the entire transaction within 45 seconds.

Baggage Wrapping Service

Baggage wrapping service at Bangalore airport takes extra care of passenger’s luggage by wrapping them using biodegradable material following global standards to enhance security and safeguard items during travel.

Location – At the kerbside, opposite Departure Gate no. 1

Automated Buggy Service

Bangalore Airport offers an automated buggy service for the convenience of passengers, providing swift transportation between terminals. This service is provided free of cost to assist senior citizens, expecting mothers and passengers with special needs.

Location –

• Terminal 1
  • Near Departure gates 
  • At International security check area 
  • At Arrivals near gate 5 
  • Near Lost & Found counter, Kerbside 
• Terminal 2
  • Arrival entry gates in the arrival corridor  
  • Arrival exit near baggage claim  
  • At Departures near the Orientation Garden 

Special Assistance for PRM and Wheelchair Assistance

Looking for wheel chair assistance in Bangalore airport? Most of the airlines provide complimentary wheel chair service for passengers with special needs, senior citizens and expecting mothers. Passengers with reduced mobility (PRM) need to inform the airlines 48 hours prior to departure or at the time of booking about the need for mobile assistance.

To book wheel chair assistance at Bangalore Airport, contact the specific airline.

There are dedicated zones for drop-off and pick up for persons availing wheel chair service in Bangalore (BLR) Airport.

In addition to wheel chair service, all the washrooms, escalators, lifts, Information desk and other facilities inside the BLR airport are PRM friendly. Moreover, Bangalore airport features wide pathways, priority check-in, dedicated entry to the terminal via Gate No. 5, reserved drop off at Lane 1 at the Departures for Passengers with reduced mobility (PRM).

Phone No. – +918022012001 
WhatsApp – +918884998888 
Email – feedback@bialairport.com

Porter Service

Porter service is available at both the terminals ( T1 and T2) of Bangalore Airport at a reasonable rate. The porter staff will help you by carrying your luggage and take you till the check-in counter giving you a hassle free experience.

ATM

Multiple national and international ATM outlets are available at Kempegowda Airport in Bangalore which are conveniently placed to cater the financial needs of travellers during their journey.

Location –

• Terminal 1
  • Opposite departure Gate No. 1 (kerb side)
  • Opposite departure Gate No. 8 (kerb side)
  • Opposite arrival Gate No. 11 (kerb side)
  • The QUAD by BLR 
  • Next to Globe ground India Ticketing Counter
  • Check in Hall near departure Gate No. 5 A
  • Domestic departure, opposite boarding Gate No. 15
  • Arrival hall near Gate No. 13
• Terminal 2
  • Level-3 Departure forecourt area
  • Level-3 Check-in hall
  • Level-3 Domestic Security Hold Area
  • Level-3 Common Arrival hall
  • Level-0 Arrival Forecourt Area

Foreign Currency Exchange

Ebixcash World Money Ltd. (Also known as Centrum Money Exchange) and Thomas Cook provide foreign currency exchange services at Kempegowda International airport in Bangalore. There are many outlets in both the arrival and departure section of Terminal 1 and Terminal 2. These foreign currency exchange counters are open 24*7. Passengers need to carry Passport, Visa, Pan Card and Boarding pass for exchanging currency.

EbixCash Location –

• Terminal 1
  • Domestic Arrival Hall
• Terminal 2
  • International Departure before immigration
  • International Departure outside Terminal (Security Hold Area)
  • International Arrival outside Terminal

Currency Exchange Assistance Contact No – +91 9894848668
Email – arun.dv@ebixcash.com | bangaloreairport@ebixcash.com
Airport Incharge – Mr. Arun

Thomas Cook Location –

Bangalore International Airport LTD, Arrival & Departure
Devanahalli
Bengaluru – 560300
Currency Exchange Assistance Contact No – +918047406422

To get best currency exchange rate in Bangalore, it is recommended not to exchange it in airport as rates are comparatively higher (due to additional airport tax) than money exchange outlets available outside the airport due to additional airport tax.

Visitor’s Entry

Bangalore Airport management has provided a special facility for visitors who wants to meet and see off their loved ones inside the airport. The visitors can buy a gate pass for Rs. 100/- from Visitors Entry Ticket Counter to get inside the airport. The pass is valid for 2 hours from the time of issue. Visitors are not allowed to carry any bags or luggage. Children under 3 years of age are allowed free entry.

Ticket Counter Location – Kerbside, near Arrival hall

Meet and Greet

Kempegowda International Airport, Bangalore offers extra-ordinary guest relations services through various meet and greet services like Care By BLR, Aviserv and Jodogo Airport Assistance dedicated specially to enhance the experience of travelers arriving, departing and transiting through the airport. This personalized assistance service is designed to warmly welcome and assist travelers upon their arrival, ensuring a smooth and enjoyable experience as they navigate through the airport.

Passengers need to BOOK the meet and greet services in advance by paying a service fee by visiting their website. Some credit cards (e.g. Axis Bank Magnus Card, Axis Atlas Card) offer free meet and greet services. Contact your bank before availing the meet and greet service.

Services Offered –

• Meet and Greet
• Wheelchair Assistance
• Porter Service
• Check-in Assistance
• Priority Boarding
• Buggy Transfer
• Escort to Lounge and Departure Gate
• Escort until car pick up
• Terminal Transfer Assistance
• Fast Track through immigration
• Baggage handling
• Airport Assistance for elderly

Showers

Travelers have the option to use the shower facilities at the Plaza Premium Lounge in Bangalore Airport to freshen up before continuing their journey.

Bengaluru Duty Free

Duty free shop is a retail store whose products are free from the payment of certain local and national taxes. There are many national and international duty free brands inside Bangalore Airport from where passengers can buy basic as well as branded watches, liquor, apparels, perfumes, cosmetics and other accessories.

Location –

• Terminal-2, Level-3, Departures – Kempegowda International Airport, Bengaluru
• Terminal-2, Level-0, Arrivals – Kempegowda International Airport, Bengaluru

Phone No. – +91-9008111881
Email – Indiainfo.BLR@in.dufry.com

Bengaluru Duty free is operational 24 hours.

Read: Top Picks and Offers at Bengaluru Duty Free shopping in BLR Airport

Retail Shopping

Bengaluru Airport is a paradise for shopaholics as it features a large no. of exclusive shopping brands for purchasing clothes, watches, toys, travel accessories, books, shoes, medicines and many more. If you have a long layover or wait time and you are looking for things to do at Bengaluru Airport, we suggest you definitely check out the numerous brands and enjoy the world class shopping experience.

Read: Explore brands and shops inside Bengaluru International Airport

Eateries

To serve hunger pangs of its guests, Bengaluru International Airport features a plenty of restaurants, bars and cafes in all terminals, before and after security check. From international cuisine to local delicacies, these restaurants offer a fusion of flavors that reflect the vibrant culinary essence of Karnataka and India.

Here is a terminal wise list of eateries and restaurants that one can find inside Kempegowda International Airport.

Spa Service

Bengaluru Airport offers spa services for its passengers who are having a long layover and looking for relaxation and rejuvenate themselves.

1. Sohum Spa – Bangalore International Airport Lounge | Contact No. – 022 6139 6000 | Email – enquiry@sohumspas.com
2. O2 Spa – Kempegowda International Airport, Bengaluru – Currently unavailable

Digi Yatra

DigiYatra is a contactless and paperless flying experience where passengers need not carry any documents like boarding pass, ID Proofs. This newly launched facility is available for all domestic passengers(Passengers travelling across India) flying by selected airline from Bengaluru Airport. The DigiYatra E-Gate is currently available at departure entry Gate 1-4 at Bangalore airport.

Email – terminalmanager@bialairport.com | feedback@bialairport.com
Helpline Number – 080-66785555 | 080-47406666

CTX Machines

Bangalore Airport has made history by becoming the first airport in India to discontinue the Gadgets-In-Tray System during security checks. The implementation of CTX Machines in Bangalore Airport Terminal 2 has revolutionized the security screening process, eliminating the necessity of placing gadgets in trays and enhancing overall efficiency. CTX Machines, akin to advanced scanners utilized in airports, utilize Computer Tomography X-ray technology to capture highly detailed images of the contents within your baggage.

These machines swiftly and intelligently examine the bag’s contents, ensuring safety without requiring passengers to remove items. This innovative approach results in a rapid and seamless security check, significantly improving the overall experience for all travelers.

FSTR in Bangalore Airport

Explore FSTR’s online shopping experience, allowing you to shop from anywhere and receive convenient product deliveries right to your doorstep!

AI ROBOT

Bengaluru International Airport has introduced ten AI-driven assistance robots to enhance the passenger experience. The Temi Robots aka Temi, called #BLRbot, are popular at the airport.

These robots offer a range of services, including providing information on flight status, assisting with passenger conveniences, offering directional guidance, and sharing retail and food & beverage information. Deployed to guide passengers and address basic queries, these robots mark the initial phase of an initiative that aims to increase their count and enhance functionality based on customer feedback. In collaboration with Artiligent Solutions Pvt. Ltd., experts in AI and Robotics, BLR Airport is developing these robots with customized passenger services software.

Visa & Immigration

As per Indian regulations, travelers from specific countries have the option to obtain an e-tourist visa for a restricted duration, intended for purposes such as tourism, medical treatment, casual business, or visiting friends/relatives.
For more information on Visa, visit – https://indianvisaonline.gov.in/visa/tvoa.html

Please check all details related to immigration requirements beforehand.

Due to a huge daily footfall, the standard time to clear immigration and customs at Bangalore Airport is around 45-60 minutes. The immigration queue goes longer specially during night time. Hence it is advisable for departing passengers to reach the airport early.

Upon arriving at the airport, follow the signage “Immigration” to reach the immigration counters. You need to fill up an Arrival Card and submit it to the counter. In case you don’t have an address in India, you can fill your hotel’s name and location in place of Address in India section.
At immigration counter, you have to submit your passport, arrival card and ETA (Electronic Travel Authorization) print-out from your visa confirmation email. After immigration, you can proceed towards Baggage Claim and Customs.
The baggage clearance at Bangalore Airport consists of two channels.

Green Channel

You can take this channel to exit if you have no dutiable goods to declare.

You can take this channel for custom clearance if you have dutiable goods to declare. You must give correct declaration of dutiable goods in order to avoid any penalty or fine.

**Passengers are advised to take the appropriate channel to exit the airport. Any wrongful or non-declaration may also lead to arrest & prosecution. Please check this link for other customs related information.

For those planning a journey to Ayodhya Dham, our Ayodhya Airport Guide stands ready to unveil essential details about airport facilities, transportation, and more.

Recently approved by the Union Cabinet, Ayodhya International Airport (IATA: AYJ, ICAO: VEAY) has been renamed as Maharishi Valmiki International Airport, Ayodhya Dham (महर्षि वाल्मीकि अंतर्राष्ट्रीय हवाईअड्डा, अयोध्याधाम), dedicated to the author of Ramayana – Maharishi Valmiki. This name change aligns with the airport’s theme inspired by the Ramayana.

Serving the twin cities of Ayodhya and Faizabad, the airport, now with international status, serves as a vital link connecting Ayodhya to the global community. This development will enhance the economic landscape of the state and foster increased foreign pilgrimages and tourism. The strategic location of the airport and opening date is in harmony with the upcoming Ayodhya Ram Mandir (Temple), offering a seamless travel experience for visitors looking to explore this historic city.

Infrastructure

The original airstrip had a runway measuring 1,500 meters (4,900 ft) in length and 30 meters (98 ft) in width, making it insufficient for accommodating larger aircraft such as the Airbus A321. Recognizing the need to facilitate larger aircraft, the Uttar Pradesh government announced the expansion of the existing airstrip in Faizabad in 2018. The Ayodhya airport construction began in February 2022 by Airport Authorities of India (AAI).

The proposed runway for Ayodhya Airport is designed to be 2,500 meters long and 45 meters wide, featuring a 100-150 m-wide set-off area on each side. The construction of the airport is divided into three phases. The second phase will have a runway length of 3,125 meters. The third phase aims to extend it by an additional 625 meters, resulting in an overall length of 3,750 meters, enabling the airport to accommodate large aircraft, including the Airbus A380.

The terminal building integrates various sustainability features, including an Insulated Roofing System, Canopies for energy conservation, LED Lighting, Low Heat Gain Double Glazing Unit, Rain Water Harvesting for groundwater recharge, Landscaping with fountains, HVAC, Water treatment plant, Sewage treatment plant, and the use of recycled water for landscaping.

A solar power plant with a capacity of 250 KWP has been installed to achieve GRIHA – 5-star ratings.

Ayodhya Airport Design

The Ayodhya airport has been designed to reflect both the local and state’s culture and heritage, aiming to enlighten visitors about the spiritual, religious, and historical influence that the city of Ayodhya holds in Indian society. The designs manifest as murals, artworks, and engraved scriptures, adorned in the Nagara style of temple architecture. They vividly depict the symbolism found in the epics of Ramayana and Mahabharata.

Ayodhya Airport Location

Ayodhya International Airport, also known as Maharishi Valmiki International Airport (Ayodhya Airport Code – AYJ) is located adjacent to NH-27 and NH-330 at Naaka in Faizabad. 

Registered address of Ayodhya International Airport:
Maharishi Valmiki International Airport Ayodhya Dham,
Faizabad, Uttar Pradesh 224133

Helpline Number/Contact Person

1. Airport Director

Name – Mr. Vinod Kumar

Email – apdayodhya@aai.aero

Phone No. – 05278-299908​

2. Terminal Manager

Email – veay.tm@aai.aero

Phone No. – 9369866902

3. Public Grievance Officer

Email – ajayv@aai.aero

Airlines Helpline Number/Contact Person

1. Indigo

Email – Sudhir.Gupta@GOINDIGO.IN

Phone No. – 7428590593

2. Spice Jet

Email – sm.ayj@spicejet.com

Phone No. – 8066785555

3. Air India Express

Email – Rajesh.Insha@airindiaexpress.com

Phone No. – 9311162176

4. Akasa

Email – mahaveer.rawat@akasaair.com

Phone No. – 8655600414

5. Alliance Air

Email – sm.ixd@allianceair.in

Phone No. – 8707696078

Operational Hour, Opening Date & Flight Operation

The first phase of the recently refurbished Ayodhya International Airport was inaugurated on 30th December 2023. The flights began operating on January 10, 2024. Currently Indigo, SpiceJet and Air India Express operate flights to connect Ayodhya city to major Indian cities like New Delhi, Ahmedabad, Mumbai, Pune, Bengaluru, Kolkata, Darbhanga, Varanasi, Chennai, Jaipur and Patna.

Passengers travelling from rest of the country can take a direct flight to Lucknow airport (Chaudhary Charan Singh International Airport) – LKO. From Lucknow airport passengers have the option to take a cab or train to reach Ayodhya city centre. It is a 2 hr 49 min (161.3 km) ride by private cab or taxi to reach Ayodhya from Lucknow airport via Purvanchal Expy and NH330A.

The Ayodhya airport is operational 24 * 7

Ayodhya Airport Terminals

At present, Ayodhya Airport has a single terminal as part of its initial development phase. The construction of two additional terminals is in progress and is scheduled for completion during the second and third phases of the development process.

Passenger Terminal 1 – Terminal 1 covers an area of 6,500 sq.m. and is able to accommodate 600 passengers during peak hours and handle around 10 lakh passengers annually. The terminal will handle flight operations from 10th January 2024.

Passenger Terminal 2 – Terminal 2 will be the second terminal of Ayodhya Airport and will be completed as part of the second phase of Airport’s refurbishment work. The new terminal building is planned to have an area of 50,000 sqm, which will be able to serve 4,000 passengers during peak hours and 60 lakh passengers annually.

Passenger Terminal 3 – Terminal 2 will be developed as a part of the third and final phase of the development work. It will cover an area of more than 50.000 sqm and will aim to handle international operations.

How to reach Ayodhya Airport?

To reach Ayodhya Airport (also known as Maharishi Valmiki International Airport), you can take one of the routes:

• Air – You can book direct flights to Ayodhya Airport(AYJ) from major Indian cities like New Delhi, Ahmedabad, Mumbai, Bengaluru and Kolkata. Upon arrival, convenient transportation options such as auto-rickshaws and taxi services are readily available outside the airport to transport you to the city center of Ayodhya.
• Road – You can hire a private cab/ taxi or use public transportation like bus to reach Ayodhya Airport from Lucknow, Varanasi, Gorakhpur and other nearby cities and towns. The airport is located approximately 8-10 km from the city centre. The nearest bus station from Ayodhya Airport is Faizabad Bus Depot, located only 5 km (3.1 mi) away to the north-west in Faizabad, while Ayodhya Dham Central Bus Station is located 16 km (9.9 mi) away to the north-east in Ayodhya.
• Train – Ayodhya Junction (AY) and Faizabad Junction (FD) are the two main railway stations serving the city. Faizabad Junction railway station (FD) is the nearest railway station to Ayodhya Airport. Upon reaching Faizabad Junction, a taxi or auto-rickshaw ride of approximately 6-8 km will take you to Ayodhya Airport.

Facilities & Services at Ayodhya Airport

In the first phase of development, the airport has the following features:

1. 9 check-in counters
2. 2 Departure and 1 Arrival Gates
3. 3 conveyer belts
4. 2 lounges
5. 4 parking spaces
6. Waiting Area
7. Childcare Room
8. Cafe and Food Court
9. Drinking Water
10. Service and Utility area
11. 5 X-BIS machines
12. A four lane approach road to NH27 that connects Faizabad and Ayodhya
13. Luxury and Budget Hotels near the airport
14. Fire Station
15. Air Traffic Control tower
16. Technical Block
17. Fuel Farm
18. PRM (Person with reduced mobility) assistance – Wheel Chair
19. Trolleys
20. Medical & First Aid
21. Car Parking Facility

Travelling with a Baby from Ayodhya Airport

Traveling with a baby can be challenging, but Ayodhya Airport is in process of getting equipped with several amenities to make your journey smoother. From diaper-changing stations to nursing rooms, you’ll find plenty of facilities tailored to your needs. For a comprehensive checklist of what to pack and tips on navigating the airport with a little one, check out our detailed Baby Travel Essentials Guide.

Lost & Found

To assist passengers with lost belongings within the Ayodhya Airport premises or inside the aircraft, the Airports Authority of India (AAI) operates an efficient Lost & Found department. This department maintains detailed records of all the lost and found items. Passengers can report or claim their belongings by providing valid proof and necessary documentation.

To search for lost & found items within Ayodhya Airport, click here.

Mandatory documents to claim:

1. Copy of boarding pass / Proof of journey.
2. Copy of passport/ Govt. Photo ID Card of the owner e.g. AADHAR card/Licence/PAN card.
3. Details of lost item(s).
4. Authorization Letter ( if claiming on behalf of owner).
5. Photo ID of the authorized person.

Best Budget and Luxury hotels near Ayodhya Airport

To ensure a convenient stay for travelers, there are a number of hotels near Ayodhya Airport. These accommodations offer a range of amenities and services, providing a comfortable and accessible option for those visiting the holy city. Whether you prefer luxurious hotels or budget-friendly options, you’ll find suitable choices to enhance your stay in the sacred city of Ayodhya.

Budget Hotels:

1. Hotel Rameshwaram Palace
2. Shree Harshan Kutir
3. Ramprastha Hotel, Ayodhya
4. Yamuna Milan Resort
5. RBS Hotel and Lawn
6. Royal Heritage Hotel and Resort
7. Hotel The Ramay Palace
8. Awadh Samrat Resort
9. Raghuvar Inn
10. OYO Home Kanak Hotel & Resort Homestay

Luxury Hotels:

1. Hotel Raghunandan Inn
2. The Ramayana Hotel
3. Cygnett Collection KK Hotel
4. Park Inn by Radisson Ayodhya
5. Clarks Inn Express Ayodhya
6. LD Hotel
7. Gayatri Palace
8. Hotel Krishna Palace
9. Hotel Krinoscco
10. Hotel Shane Avadh

Medical Facilities Near Ayodhya Airport

The Maharishi Valmiki International Airport, Ayodhya Dham is surrounded by a number of hospitals and pharmacies, ensuring immediate medical assistance and healthcare facilities for travelers. If you are looking for urgent medical help while traveling to and from Ayodhya city via Ayodhya Airport, here is a list of hospitals near Ayodhya Airport :

1. Gomti Hospital | Phone No.- 089608 96720
2. Chiranjeev Hospital & Nursing Institute | Phone No.- 088085 60000
3. Sri Ram Hospital Ayodhya – Govt. Hospital
4. Ayodhya Children Hospital & Heart Centre | Phone No.- 079055 77364
5. Meddisity Superspeciality Hospital in Ayodhya | Phone No.- 092367 00333

How to Reach Ram Mandir from Ayodhya Airport?

The Ram Janmabhoomi Temple Complex, popularly known as Ram Mandir is an upcoming temple, dedicated to Hindu deity Lord Shri Ram. Revered as the believed birthplace of Lord Ram, it holds immense significance, earning its place as one of the foremost pilgrimage sites. The “Pran Pratishtha” event, which is a consecration ceremony of the Ayodhya Ram Temple is scheduled for January 22, 2024.

The Ayodhya Airport to Ram Mandir distance is 9.6 km and it take 25 minutes approximately to reach the temple complex.

If you are planning to attend this ceremony and wondering how to reach Ram Mandir from Ayodhya Airport, rest assured that various transportation options, including taxis and auto-rickshaws, are readily available outside the airport for a convenient and comfortable journey.

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

From navigating terminals and security procedures to finding the best dining options and relaxation spots, we’ve got your journey covered from check-in to take-off. So, fasten your seatbelt, and let us take you on a journey through the beating heart of Mumbai, offering invaluable tips and insights to make your airport experience a breeze in this Mumbai Airport Guide.

Chhatrapati Shivaji Maharaj International Airport (IATA Code- BOM, ICAO- VABB), also known as Mumbai International Airport, CSMIA airport or Sahar Airport is the second busiest and also the second largest airport in India after New Delhi, 14th busiest airport in Asia and 41st busiest airport in the world. It is also the first vertical passenger terminal in India which is a four-level integrated terminal serving nonstop or connecting flights around the world.

Managed by Mumbai International Airport Limited (MIAL), a collaborative effort between Adani Enterprises, a subsidiary of the Adani Group, and the Airports Authority of India, this airport serves not only Mumbai but also caters to the broader Mumbai Metropolitan Region (MMR).

The airport is spread over a total land area of 750 hectares (1,850 acres) and handles about 950 aircraft movements per day. During the fiscal year of 2020, Mumbai Airport successfully managed 45.87 million passengers, making it the second-busiest airport in India, following only IGI, which recorded 67.3 million passengers.

Passengers can take the dedicated six lane elevated expressway to reach the CSMIA airport. The expressway is specially designed to avoid traffic delays.

Address – Mumbai Airport

Mumbai Airport is located across the suburbs of Santacruz and Sahar Village in Vile Parle East. The airport has two terminals : Terminal 1 and Terminal 2.

Terminal 1, also known as “Santacruz Airport”, handles low-cost domestic flights.

Registered address of Mumbai Airport Terminal 1:
Domestic Terminal, opposite Sahara Star, Navpada, Chhatrapati Shivaji International Airport Area, Vile Parle, Mumbai, Maharashtra 400099

Terminal 2 handles both domestic and internationational flights and is popularly known as “Sahar Airport”.

Registered address of Mumbai Airport Terminal 2:
Terminal 2, Chhatrapati Shivaji International Airport Area, Sahar, Mumbai, Maharashtra 400099

Helpline Number

CSMIA Airport helpline number – +91 22 66851010
The helpline number is operational 24 x 7

Mumbai Airport Police Station

Mumbai Airport police station is located in Terminal 1-B. 
Terminal 1 Airport Police Station Phone No. – 022 26156309 , 022 2615631
Terminal 2 Sahar Police Station Phone No. – 022 26817485 | 26829784 | 26829783
Website– www.mumbaipolice.gov.in
Email – ps.airport.mum@mahapolice.gov.in
Address – Airport Terminal Building, Terminal 1B Building, Near Gate No.01, Domestic Airport, CSIA, Vile Parle (E), Mumbai, Maharashtra 400099

Operational Hour

The Chhatrapati Shivaji Maharaj International Airport is operational 24 hours.

Mumbai Airport Terminal

The CSMIA airport consists of two passenger terminals: Terminal 1 and Terminal 2 . Terminal 1 or T1 is located at Santacruz and it is dedicated to domestic flights. Terminal 2 or T2, which is situated at Sahar, serves both international and domestic flights. Both the terminals use the same airside facilities. It requires a 15-20 minutes drive to travel between Terminal 1 and Terminal 2.

• Terminal 1 (T1) -Mumbai Airport Terminal 1 is also known as Santacruz airport and it handles low-cost domestic flights. The Terminal consists of 11 passenger boarding bridges. It originally had three sub terminals – terminals 1A, 1B and 1C.
  • Terminal 1A – Inaugurated in April 1992, this terminal initially exclusively served Air India. Subsequently, Kingfisher and GoAir airlines commenced operations from this terminal as well. However, in 2016, the terminal ceased operations as all the airlines gradually relocated to Terminal 1B and Terminal 2.
  • Terminal 1B – It is Mumbai Airport’s first passenger terminal, which was initially an integrated terminal . In January 2017, MIAL has renamed Terminal 1B to Terminal 1 after Sahar Terminal (Terminal 2) was inaugurated for catering International flights. Currently Terminal 1 (previously Terminal 1B) is dedicated to domestic flights.
  • Terminal 1C – Terminal 1C was opened in April 2010 and had six passenger boarding bridges. It acted as a connecting terminal between Terminal 1A and Terminal 1B. The terminal building served as a boarding only facility.
    
• Terminal 2 (T2) – Mumbai International Airport Terminal 2 is a X-shaped building with floor area of 450,000 square metres spread across four floors. It handles both domestic and international flights. Constructed by Larsen & Toubro and equipped with the most modern facilities, Terminal 3 handles approximately 40 million passengers every year. It is the newest terminal under CSMA airport and is conveniently linked to the Western Express Highway via the six-lane Sahar Elevated Access Road, ensuring easy accessibility while avoiding city traffic congestion. Terminal 2 boasts a range of contemporary amenities, including lounges, retail outlets, medical services, transit hotels, and multi-level car parking. In addition, the terminal has 192 check-in counters and 60 immigration counters for departing travelers, as well as 14 baggage carousels and 76 immigration counters for arriving passengers. For the convenience of passengers moving between its four levels, the building is equipped with 48 escalators and 75 elevators. Additionally, the terminal incorporates 42 travelators for ease of mobility.
  
• General Aviation Terminal – It is India’s first general Aviation terminal that handles both domestic and International flight operations for private and non-schedules flight operators(NSOPs). The terminal is located at Kalina on the south-west side of the airfield and is well equipped with facilities like lounges, rest rooms, cafes and conference halls for the convenience of departing and arriving passengers.
  
• Cargo Terminal – There is a separate terminal under Mumbai Airport to support movement of cargo. The terminal is located near International Terminal 2.

Check how you can avail FREE inter-terminal transfer in Mumbai Airport.

Complimentary shuttle service operates between both the terminals. The coaches are available at designated pick-up point at Terminal-2 Level-1, Ground Transportation Level (P4) & at Terminal-1 between Departure Gate 1 & 2.

Transportation Facilities at Mumbai Airport

Chhatrapati Shivaji Maharaj International Airport offers a diverse array of transportation options, ensuring passengers enjoy a stress-free and effortless journey to and from the airport.

• Taxi / Cabs – Mumbai Airport provides a range of prepaid and postpaid taxi/cab options to travel across the city.

• Bus – There are frequent BEST bus services from Mumbai Airport to travel across the city.

• Auto Rickshaw – Auto rickshaws are available at both domestic and international terminal of Mumbai Airport.
  At domestic terminal T1, the autorickshaw stand is available outside the arrival area after EXIT. At international terminal T2, the auto rickshaw is available at Arrival P5. The three wheeled auto rickshaw is suitable for passengers carrying minimal luggage as it can carry only three passengers with not much luggage space at the back. Notably, in contrast to other states, mumbai rickshaws run on meter.

• Local Trains – The most preferred way of transport among people of Mumbai is local trains. Passengers can use local trains to travel between CSMIA Airport and the city.

• Parking – Mumbai Airport provides multi-level car parking facilities in both terminals, catering to passengers seeking convenient options for both short-term and long-term vehicle parking.

• Metro Train – Currently there is no direct connectivity of Mumbai airport with any metro station. The nearest metro station is Airport Road Metro Station, which is located closer to terminal 2 of CSMIA. Passengers need to take a cab or auto rickshaw to reach the airport from the metro station. The upcoming metro line projects by MMRC will serve better connectivity to Chhatrapati Shivaji Maharaj Airport. We will update this space once the Metro lines are operational.

Lounges at Mumbai Airport

Mumbai Airport’s terminals are home to upscale lounges, where passengers with lounge access can enjoy exclusive privileges, unwind in cozy waiting areas and relish an array of amenities such as dining choices, beverages, Wi-Fi, showers, and serene work or relaxation zones.

Read: All About Lounges in Chhatrapati Shivaji Maharaj International Airport

Hotels in and around Mumbai Airport

Mumbai Airport is well connected to a number of budget and luxury hotels that passengers can use if they prefer un-interrupted and comfortable sleeping options. The Airport also features an in-house transit hotel, Niranta Airport Transit Hotel for passenger having a long transit or layover. Niranta Airport Transit Hotel, situated within Terminal 2 of Chhatrapati Shivaji Maharaj International Airport, is the closest hotel to the airport.

Read: Hotels in and around Mumbai Airport

Facilities & Services at Mumbai Airport

As one of the busiest airports of the country, Mumbai Airport, officially known as Chhatrapati Shivaji Maharaj International Airport (CSIA), stands as a bustling gateway to the heart of India’s financial capital. Amidst the constant flow of travelers, it is essential to have a wide array of top-notch facilities that cater to the diverse needs of passengers. Whether you’re a business traveler, a tourist, or a local returning home, Mumbai Airport is well-equipped to provide you with an exceptional airport experience.

Here are some of the facilities & services that one can find inside the CSMIA Airport.

Baby Care Rooms

Parents can make use of Baby rooms to clean their baby, nurse her or make her sleep in a calm environment. Diaper changing station are sanitised frequently and are equipped with baby cot, toys, high chairs and sofas for the ease of parents and the baby. These baby rooms are available in both the terminals of Mumbai Airport.

Location
Terminal 1

1. Pre- SHA Boarding Gate no. 9-20
2. Post SHA, Opp. Boarding Gate 22-23

Terminal 2

1. Departure Check-in area behind Island P
2. Post Immigration
3. Level-3 Retail area Near Theobroma
4. Near Boarding Gate no.42
5. Level-2 Arrival Immigration east side opposite to counter no. 80
6. Level-2 & Greeters area west side near Exit gate A

For a complete checklist of what to pack and tips on navigating the airport with your little one, check out our detailed Baby Travel Essentials Guide.

Children’s Play Area

Traveling with children, especially on long journeys, can often be a challenging adventure. Their unpredictable nature and tendency to throw tantrums when things don’t go their way can make any parent’s journey a little more eventful than anticipated. Thankfully, at Terminal 2 (T2) of Mumbai Airport, a vibrant and engaging “Jungle Theme” play area has been thoughtfully designed to keep young travelers entertained and happy, offering parents a well-deserved breather during their journey.

Location – Level 3 at Terminal 2

Baby Strollers

Passengers travelling with infants and young children can make use of free baby strollers available at the Mumbai International Airport to move around faster. Visit the information desk at the check-in area at International Terminal – T2 to avail complimentary strollers.

Location

1. Departure check-in area,
2. Domestic departure – Post security check at Level-3
3. International departure – Post departure immigration at Level- 4

Multi-faith Prayer Room

Terminal 2 (T2) at Mumbai Airport provides dedicated multi-faith prayer rooms, offering a tranquil space for passengers seeking solace during their moments of prayer or meditation.

Location

1. International Departure – Post departure immigration – Level 4, Gate number 47, Gate number 65
2. Domestic Departure – Level 3, opposite gate 86 and 43

Foreign Currency Exchange

Chhatrapati Shivaji Maharaj International airport in Mumbai has the following Currency Exchange counters in both the arrival and departure section of Terminal 2:

Location

1. Ebix Cash
   • Departure Check – in area Level 4
   • Domestic Departure – Level 3
   • Post Immigration – Near gate 69 and L4 Retail area
2. Akbar Forex
   • Arrival Level 2
   • Departures security hold area
3. SBI
   • Arrival Level 2
4. Weizmann Forex
   • Arrival Level 2

These foreign currency exchange counters are open 24*7. Passengers need to carry Passport, Visa, Pan Card and Boarding pass for exchanging currency.

To get best currency exchange rate in Mumbai, it is recommended not to exchange it in airport as rates are comparatively higher (due to additional airport tax) than money exchange outlets available outside the airport due to additional airport tax.

ATM

Multiple national and international ATM outlets are available at CSMIA Airport in Mumbai which are conveniently placed to cater the financial needs of travellers during their journey.

Location
Terminal

1. SBI
   • Departure-Pre SHA (Opp. check-in counter no.27) Arrival Hall
   • Arrivals near baggage belt
   • Arrivals near Starbucks
   • Departure landside between Gate 1 & Gate 2
2. Kotak Mahindra – Departure Post SHA Opposite. Boarding Gate no. 23

Terminal 2 Arrivals

1. SBI
   • Arrivals (P7 MLCP East side)
   • Arrivals (Level 2 outside and inside)
2. Bank Of Baroda – Arrivals outside Level 2
3. Union Bank – Arrivals outside Level 2
4. Kotak Mahindra Bank – Arrivals outside Level 2
5. Digibank by DBS – Arrivals outside Level 2
6. IndusInd Bank – Arrivals inside Level 2

Terminal 2 Departures

1. SBI
   • Next to Departure Gate No. 3
   • Departure Hall Opposite Check-In island F
2. Bank Of Baroda – Near Departure Gate No. 7
3. Kotak Mahindra Bank – Near Departure Gate No. 5
4. Union Bank – Near Departure Gate No. 5
5. IDFC Bank – Near retail area domestic departures
6. IndusInd Bank
   • Departure Hall opposite check-In island H
   • Departure Hall next to Gate No.1
   • Near retail area domestic departures

Wi-Fi

Mumbai Airport provides free WiFi access to its guests across all terminals, boarding areas and lounges. The free Wi-Fi services are available only for a limited time. Once the complimentary Wi-Fi period expires, travelers have the option to access unlimited Wi-Fi through various paid packages.

How to connect to the Mumbai Airport Wifi?

Access with a SIM card having local (Indian) phone number or with international roaming facility:

1. Switch on WiFi and connect to ‘FreeWiFiByAirport’ network.
2. Launch your browser (e.g. Chrome, Safari, Internet Explorer) and open any valid website to access the login page.
3. Choose between ‘Free Wi-Fi’ or ‘Premium Wi-Fi access’.
4. Enter your mobile number on the login page to receive a One Time Password (OTP) via SMS.
5. Enter the password (OTP) to access the wi-fi connection.

Access without a SIM card or without international roaming facility:

1. Go to the nearest information desk
2. Provide necessary documents for scan. International passengers have to provide their passports, PAN Card, Driving license, or Adhar Card.
3. On successful verification, a One Time Password (OTP) is provided.
4. Enter the password (OTP) on the login page to access the wi-fi connection.

Wi-Fi KIOSK is also available at Boarding gate Gate 67 and International arrival transit area.

SIM Card

If you are looking for how to buy a SIM card at Mumbai Airport, you’ll find the Airtel outlet (which is also the only provider offering SIM cards at Mumbai Airport) right next to Exit B arrivals at Level 2 of Terminal 2. The price for a prepaid SIM card with unlimited calling and 1.5GB per day data is Rs. 299/- and is valid for 28 days. Once the plan is expired, you can reload/recharge using Airtel App. Airtel provides traditional physical SIM cards, not eSIMs.

In addition to Airtel, JIO and Vodafone are other well-known SIM card providers with outlets scattered throughout the city. However, it’s important to note that within the airport premises, only Airtel services are available. Also it is recommended to buy the SIM card at the airport as buying one from outlets outside the airport requires additional documentation, such as residential address proof, which you will not have as a tourist.

Prices are updated as of 2023 and are subject to change.

Cloak Rooms

Cloak room is a designated place where one can keep their luggage and leave. For the ease of passengers carrying a lot of luggage, cloak rooms are available at all terminals of Mumbai International Airport in Maharashtra, India. The left luggage room is operational 24/7 and is accessible for both domestic and international passengers. Passengers also have the flexibility to drop off their luggage at the Domestic Terminal (T1) and collect it at the International Terminal (T2), and vice versa. The baggage can be kept at Cloak rooms for a maximum of three months (3 months) time period.

Location
Domestic Terminal (Terminal 1) – Arrival Hall Exit Ramp
International Terminal (Terminal 2) – Level-1, P-4

Cloak Rooms Contact number
Terminal-1: +91 96190 23052
Terminal-2: +91 96190 20490
Mandatory Documents – Boarding Pass(Not required for International Passengers), Photo ID, Passport (Required for International Passengers)

The latest rate chart for cloak room access at Chhatrapati Shivaji Maharaj International Airport (Mumbai Airport) depending upon on the weight of the bag and time slab is as follows:

Inter-Terminal Baggage Transfer Fees (Per Bag)

Baggage Wrapping Service

Safe Wrap is a premium luggage wrapping service at Mumbai Airport that takes extra care of passengers luggage by wrapping them using biodegradable material following global standards. The baggage wrapping service is available at both the terminals of the airport.

Tariff
Rs. 500/- per bag

Location
Domestic Terminal (T1) – Near gate no. 1, next to self-check in kiosks.
International Terminal (T2) – 5 Counters located at departure gates no. 2, 4, 5, 7, 8 inside the terminal at check-in and one counter at landside opposite beer café.

Email
srpl.company@gmail.com

Contact No.
+91-9652506611/ +91- 7337365099.

This service is currently non-operational.

Baggage Pickup & Drop Service

CarterX is an online platform that assists passengers with their luggages. They pickup luggages from doorstep and drop it at departure area. Additionally they also pickup luggages from baggage belt area of the airport and deliver it at passenger’s doorstep. Flyers can also book their services to pickup and drop their baggages in between terminals.

The bags are carefully sealed at the designated locations and expertly transferred by trained professionals. Complimentary insurance is provided for all bags. Passengers benefit from live vehicle tracking, as well as SMS and email communications throughout the service, with the added reassurance of 24/7 call support and a visible presence at the airport.

Location
Terminal 1 – T1 Arrivals – Opposite Arrivals exit
Terminal 1 – T1 Arrivals – Near Meeters and Greeters
Terminal 2 – T2 Departures – Between Gate 5 & 6

Baggage Trolley Services

The baggage trolley service at Mumbai Airport is a boon for passengers, offering a convenient way to transport their luggage with ease through the airport’s terminals. Whether arriving or departing, these sturdy trolleys provide added comfort and efficiency to the travel experience. The trolleys can be taken till check- in area, parking lot, bus or taxi stops. For safety reasons, baggage trolleys are not allowed to be carried beyond security check points.

Location
Available at Arrivals and Departures at all terminals.

Porter Service

Skycap Pai Porter service is available at both the terminals ( T1 and T2) of Mumbai Airport at a reasonable rate. The porter staff will help you by carrying your luggage and take you till the check-in counter giving you a hassle free experience.

Tariff

1. Domestic Arrival (Assitance from Baggage Belt till Car Parking Area) – Rs. 500/-
2. Domestic Departure (Assistance from Kerbside till the Airline Check-in Counters.) – Rs. 500/-
3. International Arrival (Assistance from Baggage Belt till Parking Area) – Rs. 1500/-
4. International Departure ( Assistance from Kerbside till the Airline Check-in Counters.) – Rs. 750/-
5. International Roundtrip (Two-way porter assistance from Drop-off Point till the Airline Check-in Counters/Baggage Belt till Parking Area) – Rs. 1200/-
6. Domestic Roundtrip (Two-way porter assistance from Kerbside till the Airline Check-in Counters/ Baggage Belt till Parking Area) – Rs. 800/-

Click to Book your Porter Service at Mumbai Airport.

Lost & Found

Mumbai Airport has a Lost and Found department to assist travelers in recovering their misplaced belongings. If you’ve lost an item at the airport, you can contact the Lost and Found department for assistance in locating and retrieving your lost property.

All the unclaimed items are shifted to a warehouse after 24 hours or 0900 hrs next day whichever is earlier. The time to reclaim the lost items is between 0930 – 1730hrs (Except on 2nd & 4th Saturday, Sunday & Public holidays). Perishable items, including liquids are disposed of with Duty Terminal Manager’s approval after 48 hours or expiry date, whichever occurs earlier.

For Lost and Found, Please contact–

Visitor’s Entry

Mumbai Airport management has provided a special facility for visitors who wants to meet and see off their loved ones inside the airport. The visitors can buy a gate pass for Rs. 100/- from Visitors Entry Ticket Counter to get inside the airport. The pass is valid for 2 hours and 4 hours for Departure and Arrivals respectively, from the time of issue. Visitors are not allowed to carry any bags or luggage. Children under 3 years of age are allowed free entry.

Ticket Counter Location:

Departure – Gate 3 and Gate 7
Arrival – Level 2 Arrivals east side

This service is currently non-operational.

Smoking Zone

In Mumbai Airport, smoking is allowed at selected areas only. Signages are available to guide passengers to find the designated smoking zones inside the airport.
Terminal 1
1. Arrival Hall next to belt 5
2. Terminal 1C (Between Gate 26 and 27)

Terminal 2
International Departures – Post immigration
1. Level 4, At the Retail area
2. Level 4, Near Gate 68

Domestic Departures – Post Security Check
1. Level 3, At the Retail area
2. Level 3, Gate 42 and Gate 47

Arrivals
1. Level 2, Between baggage belts 1 & 2
2. Level 2, Near belt 5
3. Level 2, Near belt 12

Special Assistance for PRM

Most of the airlines provide complimentary wheel chair service for passengers with special needs. Passengers with reduced mobility (PRM) need to inform the airlines beforehand about the need for mobile assistance. Additionally, CSMIA Airport offers chargeable motorized wheel chairs, for passengers flying from Terminal 2 at the airport. All the washrooms, escalators, lifts, Information desk and other facilities inside the airport are PRM friendly. Passengers will find a specialized wheelchair assistance desk located near Departure Gate 1, curbside at Terminal-2.

For more information, contact:
Terminal 1 – 91-86 5704 2448
Terminal 2 – 91-86 5704 2440

Medical Services

Passengers can get immediate assistance, including access to ICU ambulances, from fully equipped hospitals available inside each terminals(Terminal 1, Terminal 2) of CSMIA Airport, Mumbai in case of medical emergencies. Passengers need to follow the signages or contact the nearest information kiosk to find the hospital if they fell sick or injure themselves. The emergency medical service is operational 24/7.

Airport Emergency Contact No : +91 22 66850108
Ambulance Service: To request ambulance services, please dial +91 22 66850108. A nominal charge of Rs. 2000 applies for this service.

Airport Medical Centre Location and Contact No. (Terminal 2)
1. Departure Hall on right side, after Island M:
+91 22 66850781 / +91 9930144140

2. Near Aerobridge Gate No.68:
+91 22 66850782 / +91 9833301322

3. Near Aerobridge gate No.46:
+91 22 66850783 / +91 7045953261

The airport also houses a pharmacy which is operational 24/7. The pharmacy at Chhatrapati Shivaji Maharaj International Airport (CSMIA) offers a wide selection of both prescription and over-the-counter medications. The product inventory is consistently updated, ensuring it encompasses everything essential to fulfill the needs of travelers.

Location
Terminal 1 – Departure Hall
Terminal 2 –

• International Departure – Opposite Boarding Gate 69
• Departure Check-in Area

Automated Buggy Service

Mumbai Airport offers an automated buggy service for the convenience of passengers, providing swift transportation between terminals. This service is provided free of cost to assist senior citizens, expecting mothers and passengers with special needs.

Postal Service

Mumbai Airport provides postal services for travelers, allowing them to send and receive mail and packages while at the airport. This service is convenient for those who need to handle postal matters during their journey.

Location
Terminal 2: Exits & International Arrivals.

Meet and Greet

Chhatrapati Shivaji Maharaj International Airport offers an extra-ordinary guest relations service, Pranaam, dedicated to enhance the experience of travelers arriving, departing and transiting through the airport. This personalized assistance service is designed to warmly welcome and assist travelers upon their arrival, ensuring a smooth and enjoyable experience as they navigate through the airport.

Passengers need to BOOK the meet and greet services in advance by paying a service fee by visiting their website. Some credit cards (e.g. Axis Bank Magnus Card, Axis Atlas Card) offer free meet and greet services. Contact your bank before availing the meet and greet service.

Information Desk

At Mumbai Airport, multiple information desks are placed at various locations of both the terminals to provide passengers with helpful guidance, assistance, and answers to their inquiries. These desks serve as valuable resources for passengers seeking information about various airport services and facilities.

Terminal 1
Arrival hall

Terminal 2

1. Departure – behind check-in island D
2. Departure – behind check-in island K
3. For international passengers – Retail Area at Level 4
4. For domestic passengers – Retail Area at Level 3
5. WI-FI assistance (The desk is moved to pre-immigration arrival westside)

Airport Museum

CSMIA Airport also houses a museum, “The The Artbeat of New India”, that showcases a vast collection of over 5,500 artifacts and creations by many artists, spanning an impressive 3.2 kilometers of exhibition space. Multiple events are planned that focuses on diverse culture, rich heritage, cuisines, history, art and the people of various regions of India. If you are stranded in Mumbai Airport for a really long time, we recommend you to visit this museum to experience the diversity of Indian culture.

Location
Terminal 2 between Gate No. 41 to 44

Restaurants

To serve hunger pangs of its guests, Mumbai International Airport houses a plenty of restaurants, bars and cafes in all terminals, before and after security check. From international cuisine to local delicacies, these restaurants offer a fusion of flavors that reflect the vibrant culinary essence of Mumbai.

Here is a terminal wise list of eateries and restaurants that one can find inside CSMIA Airport.

Boarding Bites

Boarding bites is a food ordering facility at Mumbai International Airport that allows passengers to self order their food from one of the designated boarding gate food counters and have the meal delivered at your specified seat in boarding gate. KFC and Burger King are among the boarding bites counter along with few other known cafe joints.

Duty Free Shopping

Duty free shop is a retail store whose products are free from the payment of certain local and national taxes. There are many national and international duty free brands inside Mumbai Airport, Maharashtra from where passengers can buy basic as well as branded watches, liquor, apparels, perfumes, cosmetics and other accessories.

Retail Area – Shopping

Mumbai Airport is a paradise for shopaholics as it features a large no. of popular brands for purchasing clothes, watches, toys, travel accessories, books, shoes, medicines and many more. If you have a long layover or wait time and you are looking for things to do at Mumbai Airport, we suggest you definitely check out the numerous brands and enjoy the world class shopping experience.

DigiYatra

DigiYatra is a contactless and paperless flying experience where passengers need not carry any documents like boarding pass, ID Proofs. This newly launched facility is available for all domestic passengers(Passengers travelling across India) flying by selected airline from Terminal 2 at Mumbai Airport. The DigiYatra E-Gate is currently available at departure entry Gate 2 of terminal 2.

Email – Feedback.bom@adani.com
Terminal Manager – +91 9833301319
Helpline Number – 022 66851010

Spa Service

Mumbai Airport offers spa services for its passengers who are having a long layover and looking for relaxation and rejuvenate themselves.

1. Heaven on Earth Express Spa
   • Terminal 1, Departures, Airside in T1A, T1B and T1C | Contact No. – 099204 80028
   • Terminal 2, International Departures, Airside | Contact No. –  096197 01447
2. O2 Spa – Terminal 2, Domestic Departures, Airside – Currently unavailable
3. Sohum Spa – Adani Lounge at Terminal 2 | Contact No. – 022 6139 6000 | Email – enquiry@sohumspas.com
4. Ode Spa – Terminal 2, Niranta Airport Transit Hotel, Ground level, P4 | Contact No. –  09029009568
5. Ode Spa – Terminal 2, Level 3, Security Hold Area; Level 3 post Security next to Mark & Spencer | Contact No. –  07207925849

Visa & Immigration

As per Indian regulations, travelers from specific countries have the option to obtain an e-tourist visa for a restricted duration, intended for purposes such as tourism, medical treatment, casual business, or visiting friends/relatives.
For more information on Visa, visit – https://indianvisaonline.gov.in/visa/tvoa.html

Please check all details related to immigration requirements beforehand.

Due to a huge daily footfall, the standard time to clear immigration and customs at Mumbai Airport is around 45-60 minutes. The immigration queue goes longer specially during night time. Hence it is advisable for departing passengers to reach the airport early.

Upon arriving at the airport, follow the signage “Immigration|Baggage|Exit” to reach the immigration counters. You need to fill up an Arrival Card and submit it to the counter. In case you don’t have an address in India, you can fill your hotel’s name and location in place of Address in India section.
At immigration counter, you have to submit your passport, arrival card and ETA (Electronic Travel Authorization) print-out from your visa confirmation email. After immigration, you can proceed towards Baggage Claim and Customs.
The baggage clearance at Mumbai Airport consists of two channels.

You can take this channel to exit if you have no dutiable goods to declare.

You can take this channel for custom clearance if you have dutiable goods to declare. You must give correct declaration of dutiable goods in order to avoid any penalty or fine.

**Passengers are advised to take the appropriate channel to exit the airport. Any wrongful or non-declaration may also lead to arrest & prosecution. Please check this link for other customs related information.

Indira Gandhi International Airport (IATA Code– DEL, ICAO– VIDP), popularly known as New Delhi Airport and IGI Airport, is the largest and busiest airport in India and the seventh busiest airport in the world.

IGI Airport handled 6.73 crore (67.3 million) passengers in 2020 which is the highest ever in the airport’s history.

Recently, Indira Gandhi International Airport (IGI) also became the country’s first airport to have four operational runways and handle more than 1500 aircraft movements every day. 

Address – New Delhi Airport

New Delhi Airport is located in Palam, Delhi, 15 km southwest of the New Delhi Railway Station and 16 km from New Delhi city centre.

The registered address of IGI Airport is-                                     
No.367, Badam Singh Market NH-8, near Shiv Murti, Rangpuri, New Delhi, Delhi 110037

Helpline Number

Domestic Callers– 0124-4797300 or 0124–6838410   
 
International Callers– +91-124-4797300 or +91-124-6838410 
   
Flight information– +91-011-61234567

The helpline numbers are operational 24 x 7

New Delhi Airport Police Station

Delhi Airport police station is located in Terminal 2(T2). 

Phone– +91 11 2565 2325
Website– www.delhipolice.nic.in

Operational Hour

The Indira Gandhi International Airport is operational 24 hours.

IGI Airport Terminal

The IGI airport consists of three passenger terminals: T1, T2 & T3 and a cargo terminal. T1 & T2 are domestic terminals and T3 is dedicated to international flights.

Terminal 3 or T3 is the newest and the biggest of all and is equipped with the most modern facilities.

• Terminal 1 (T1) – The recently renovated Terminal 1 of New Delhi Airport is the largest domestic terminal in India. The terminal is capable of handling 40 million passengers annually.
  
  It has an integrated terminal for departures and arrivals.
  
  The terminal features state-of-the-art technology including advanced check-in counters, self-service baggage drop stations, RFID luggage tracking, and amenities designed for passengers with reduced mobility such as smart restrooms and specialised seating.
  
  These enhancements can significantly speed up the baggage boarding process.
  
• Terminal 2 (T2) – New Delhi Airport Terminal 2 handles low-cost domestic flights. Before the opening of Terminal 3, T2 was handling the International flights. It is renovated recently with modern facilities.
  
  Terminal 2 handles approximately 12 million passengers per year.
  
• Terminal 3 (T3) – New Delhi Airport Terminal 3 is a two-tier building, making it the 8th largest terminals in the world.
  
  It is the newest terminal under IGI Airport and caters international flights coming in and out of New Delhi City. Designed by HOK and equipped with the most modern facilities, Terminal 3 handles approximately 40 million passengers every year.
  
  Along with International flights, a few domestic flight airlines also operates from this terminal e.g. AirIndia, Vistara, AirAsia and some flights of spiceJet & IndiGo.
  
• General Aviation Terminal – It is India’s first general Aviation terminal and is used by passengers flying through chartered flights and private jets.
  
• Cargo Terminal – There is a separate terminal under Delhi Airport to support movement of cargo. The terminal is located 1 Km from Terminal 3.

Read on to know how you can avail free inter-terminal transfer

Transportation Facilities at IGI Airport

The Indira Gandhi International Airport, which is one of the largest and busiest airports of the world, provides many different modes of transport to help its passengers experience a hassle-free and smooth experience while traveling to & from the airport.

• Taxi / Cabs – Delhi Airport provides a range of taxi/cab options to travel across the city.
  
• Bus – There are frequent public shuttle services in New Delhi Airport to travel around the city.
  
• Metro / Airport Express – New Delhi Airport Express Metro Line connects the airport to famous points in New Delhi city.
  
• Train – Passengers can use railways to travel between IGI Airport and the city.
  
• Park & Fly – Flyers can park their car before flying, in a secure parking facility inside Delhi Airport.
  

New Delhi Airport Lounges

All the terminals at Delhi Airport feature premium lounges equipped with top-notch amenities.

Passengers with lounge access can savour exclusive perks, relax in comfortable waiting areas, and indulge in a range of amenities including dining options, beverages, Wi-Fi, showers, and calm spaces for work or relaxation.

Read: All About Lounges in Indira Gandhi International Airport

New Delhi Airport Hotels

New Delhi Airport is well connected to a number of budget and luxury hotels that passengers can use if they prefer un-interrupted and comfortable sleeping options.

New Delhi Airport also features an in-house hotel by Holiday Inn for passenger having a long transit or layover. The holiday Inn Express hotel is located at Terminal 3 of Indira Gandhi International Airport and is the nearest hotel from the airport.

Read: Hotels in and around New Delhi Airport

Facilities at New Delhi Airport

Being the busiest airport of India and one of the busiest in the world, IGI airport sees a yearly footfall of approximately 40 million passengers. The airport authorities and management – Delhi International Airport Limited (DIAL) have taken lot of measures to provide number of top-notch services and facilities at the airport, giving world-class experience to its passengers.

Here are some of the facilities & services that one can find inside the Indira Gandhi International Airport.

Children’s Play Area

Traveling with children for long hours become hectic as they are unpredictable and can throw tantrums if things are not done in a certain way. To keep young children busy and entertained, there is a colorful play area at Terminal 3 (T3) of New Delhi International Airport.

Diaper Changing Station

Parents can make use of Baby rooms to clean their baby, nurse her or make her sleep in a calm environment. Diaper changing station are sanitised frequently and are equipped with baby cot, toys, high chairs and sofas for the ease of parents and the baby. These baby rooms are available at all the terminals of New Delhi Airport.

For a complete checklist of what to pack and tips on navigating the airport with your little one, check out our detailed Baby Travel Essentials Guide.

Baby Strollers

Passengers travelling with infants and young children can make use of free baby strollers available at the IGI Airport to move around faster.

Visit the information desk at the check-in area at T1, T2 and T3 terminals to avail complimentary strollers.

Prayer Rooms

There are designated multi-faith prayer rooms available at each terminal of New Delhi Airport to help passengers who are looking for a calm place for their prayer or meditation.

Separate rooms for male and female guests are available.

Terminal 1 –  Post Security Hold Area

Terminal 2 – Near Security Hold Area – Gate No. 32

Terminal 3
1. Domestic Pier Junction Near Smoking Room

2. International Pier Junction Near Airtel Shop

Foreign Currency Exchange

Indira Gandhi International airport in New Delhi has the following Currency Exchange counters in both the arrival and departure section of Terminal 3:

1. Central Bank of India
Location – T3 International Arrivals and T3 International Departures near Gate No. 3

2. Punjab National Bank
Location – T3 Departures near Gate No. 7

3. Thomas Cook
Location – T3 Domestic Arrivals, T3 Domestic Departures, T3 International Arrivals and T3 International Departures

4. EbixCash
Location – T3 International Arrivals and T3 International Departures.
In the Departure section of the IGI Airport Terminal 3, EbixCash is the only company with a currency exchange counter after the immigration and security check and all the other three companies have their counters before security and immigration. 

In addition, EbixCash has an outlet outside Terminal 3 Arrivals near Gate no. 4

These counters are open 24 hours on all days.

Passengers need to carry Passport, Visa, Pan Card and Boarding pass for exchanging currency.

To get best currency exchange rate in New Delhi, it is recommended not to exchange it in airport as rates are comparatively higher (due to additional airport tax) than money exchange outlets available outside the airport due to additional airport tax.

ATM

Following ATM outlets are available at Indira Gandhi International Airport in New Delhi, India:

1. State Bank of India (SBI) – T1 Departures, T3 Domestic Arrivals, T3 International Arrivals, T2 Departures

2. Kotak Mahindra Bank – T1 Arrivals, T3 Domestic Arrivals, T3 Domestic Departures, T3 International Arrivals

3. Indus Ind Bank – T1 Departures, T3 Arrivals, T3 Domestic Arrivals, T3 International Arrivals, T2 Arrivals, T2 Departures

4. Punjab National Bank (PNB) – T1 Arrivals, T3 Domestic Arrivals, T3 International Arrivals, T3 International Departures

5. Union Bank of India – T1 Arrivals, T3 Arrivals

WiFi

New Delhi Airport provides free WiFi access to its guests at all Terminals. To get free WiFi access, follow 3 easy steps.

1. Switch on WiFi and connect to “GMR-Free-WIFI” network.

2. Enter your mobile number to receive OTP.

3. Use OTP and set a 4 digit numeric pin to access high speed internet from your mobile phone.

Kindly note that OTP based Wi-Fi access is applicable only for passengers with Indian Phone Numbers.

Passengers without an Indian Phone Number need to find a password vending kiosk or visit a nearest Information Desk where they will receive a KYC ID and Coupon Code, that can be used to connect to the free WIFI network.

SIM Card

Travellers carrying an inactive or international phone number can buy new SIM cards right at New Delhi International Airport. Following SIM card brands are available:

1. Airtel – International passengers arriving at New Delhi Airport can buy SIM card from Airtel outlet available at New Delhi Airport.

Location:

1. Terminal 3 International Arrivals Near Exit 4, right next to Costa Coffee.

2. Terminal 3 Domestic Arrivals

3. Terminal 3 Domestic Departures

The price for a SIM card with unlimited calling and 1.5GB/Day data is Rs. 450/- and is valid for 30 days.
Prices are updated as of 2024 and are subject to change.

2. Matrix – Passengers flying out of India to UK, Europe and USA from New Delhi International Airport can buy a global SIM card from Matrix Counter available inside the retail area, on the way to Gate 1 to 26, next to The Irish House.

Matrix do not provide SIM cards for passengers flying to GULF Countries ( Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates.) and for such passengers, it is recommended to buy SIM cards upon arrival to the respective countries.

Cloak Rooms

Cloak room is a designated place where one can keep their luggage and leave. For the ease of passengers carrying a lot of luggage, a cloak room is available at Terminal 3 of Indira Gandhi International Airport in New Delhi, India.

The cloak is operational 24/7 and is accessible for both domestic and international passengers. The baggage can be kept at Cloak rooms for a maximum of 30 days time period.

Location: airport connect building, Terminal-3

Mandatory Documents: Boarding Pass(Not required for International Passengers), Photo ID, Passport (Required for International Passengers)

Customer Care:  +91 8800493889 

Email: DAPST3.operation@gmrgroup.in

Check the latest rate chart for availing cloak room service at New delhi Airport:

Above rates are in INR and based on the size of the baggage and hours.

Baggage wrapping service

EnWrap is a premium luggage wrapping service from Encalm Hospitality at IGI Airport that takes extra care of passengers luggage by wrapping them using biodegradable material following global standards.

Location: EnWrap Kiosk, in check-in area of Terminal 3

Baggage Pickup & Drop Service

CarterX is an online platform that assists passengers with their luggages. They pickup luggages from doorstep and drop it at departure area.

Additionally they also pickup luggages from baggage belt area of the airport and deliver it at passenger’s doorstep. Flyers can also book their services to pickup and drop their baggages in between terminals.

Location: T3 arrivals and departures

Contact No: 6366581115

Excess Baggage

Passengers at Terminal 3 of New Delhi Airport can transfer their excess baggage to any location across India and world at an affordable price. Flyers can drop their excess baggage at Avaan Excess Kiosk at Terminal 3 Departure, who then takes in charge to deliver the baggage to flyer’s drop-step.

Air delivery and road delivery options are available. Prices start at less than ₹100/Kg.

Location: Avaan Excess Kiosk at Terminal 3 Departure

Contact No: 01161231178

Porter Service

Porter service is available at both arrival and departure lounges of all the three terminals ( T1, T2 and T3) of New Delhi Airport at a reasonable rate.

The porter staff will help you by carrying your luggage and take you till the check-in counter giving you a hassle free experience.

Lost & Found

New Delhi Airport Authority lists any found item within 24 hours in their lost and found website. Passengers can check those details and claim their belongings by showing valid proofs.

The lost and found website lists valuables found in all the terminals i.e. T1, T2 and T3 at Delhi airport.

Documents for claiming lost valuables:
1. Proof of travel i.e Boarding Pass/E-boarding Pass/Immigration Stamp on Passport.

2. Government issued ID card such as Passport / Driving License / Aadhaar Card / Voter Card.

3. Detailed description of the item lost.

4. Government authorized photo id preferably Passport / Driving License / Aadhaar Card / Voter Card of the authorised person.

Note : For verification purpose copy of Pan Card is needed in the absence of passport/signed ID to verify the signature of the owner on the Authorization Letter.

Lost and Found Mailing Address:
Lost Property Main Office,
Terminal-2,
Departure Level, Near Gate No. 01,
Indira Gandhi International Airport,
New Delhi – 110037

Lost and Found Email Address:
lostproperty.dial@gmrgroup.in

Lost and Found Phone Number:
0124-4797300 / 0124-6838410

If the date on which the item was lost is less than 5 days than the current date, passengers can directly dial the following numbers based on the terminal where the item was lost:

Terminal 1: +91 9650495769
Terminal 2: +91 96674 00962
Terminal 3: +91 99580 98651

All the helpline numbers are operational 24 * 7.

Visitor’s Entry

Delhi Airport management has provided a special facility for visitors who wants to meet and see off their loved ones inside the airport. The visitors can buy a ticket for Rs. 100/- from Visitors Entry Ticket Counter to get inside the airport.

The ticket is valid for 3 hours from the time of issue. Visitors are not allowed to carry any bags or luggage. Children under 3 years of age are allowed free entry.

Location: Arrival section of Terminal 3 of IGI airport, next to the entry ticket counter.

Meet and Greet

Indira Gandhi International Airport offers an extra-ordinary guest relationS service, Atithya dedicated to enhance the experience of travelers arriving, departing and transiting through the airport.

This personalized assistance service is designed to warmly welcome and assist travelers upon their arrival, providing baggage assistance, buggy, porter and conceirge services, ensuring a smooth and enjoyable experience as they navigate through the airport.

Passengers can book Atithya services from their website or connect through below contacts.

Email:
guest.services@encalm.com

Phone No.:
+91-9289366950

Location:
Atithya – Meet and Greet Service
Indira Gandhi International Terminal 3 Road, Delhi, 110037, India

Smoking Room

In New Delhi Airport, smoking is allowed at selected areas only.

Terminal 1 – After security hold area near food court

Terminal 2 – Near security hold area

Terminal 3 –
1. T3 International Departure boarding corridor and food court
2. T3 International Arrival,
3. T3 Domestic Departure boarding corridor and food court
4. T3 Domestic Arrival

Wheel Chair Assistance for PRM

Most of the airlines provide complimentary wheel chair service for passengers with special needs.

Passengers with reduced mobility (PRM) need to inform the airlines beforehand about the need for mobile assistance.

Additionally, Delhi Airport offers chargeable motorized wheel chairs, also known as Airport Kruz, for passengers flying from Terminal 3 at the airport.

All the washrooms, escalators, lifts, Information desk and other facilities inside the airport are PRM friendly.

Medical Services

Passengers can get immediate assistance from fully equipped hospitals available inside each terminals(T1, T2, T3) of New Delhi airport in case of medical emergencies.

Terminal 1 – Domestic Arrivals

Terminal 2 – 2 Medanta Medical Centres in Check-in area, Arrival Forecourt

Terminal 3 – 4 Medanta Medical Centres located at Domestic area, International Pier, Transfer Area & Food Court

Hospital Contact No. :
011-49654261 (Terminal 1)
011-42489651 (Terminal 2)
011-49636505 (Terminal 3)

Pharmacy

Travellers can buy medicines and other prescribed pharmaceutical drugs from Guardian Pharmacy or Apollo Pharmacy available at multiple locations inside each terminals i.e. T1, T2 & T3 at Indira Gandhi International Airport.

Spa Service

New Delhi Airport offers spa facility for its passengers who are having a long layover and looking for relaxation and rejuvenate themselves.

1. Encalm Spa – T3 International Departures, IGI Airport, New Delhi +91 1149632241

2. Encalm Spa – T3 Domestic Departures, IGI Airport, New Delhi +91 1149630620
Email:  spa@encalm.com

3. O2 Spa – International Airport, Terminal 3, Indira Gandhi International Airport, near AirToast No 6, in front of Boarding Gate, New Delhi 096673 56184

Eateries

To serve hunger pangs of its guests, New Delhi International Airport houses a plenty of restaurants, bars and cafes in all terminals, before and after security check.

Here is a terminal wise list of eateries that one can find inside I.G.I Airport.

Duty Free Shopping

Duty free shop is a retail store whose products are free from the payment of certain local and national taxes. There are many national and international duty free brands inside IGI Airport, New Delhi from where passengers can buy basic as well as branded watches, liquor, apparels, perfumes, cosmetics and other accessories.

Shopping

New Delhi Airport is a paradise for shopaholics as it features around 76 popular brands for purchasing clothes, watches, toys, travel accessories, books, shoes, medicines and many more.

If you have a long layover or wait time and you are looking for things to do at the New Delhi Airport, we suggest you definitely check out the numerous brands and enjoy the world class shopping experience.

DigiYatra

DigiYatra is a contactless and paperless flying experience where passengers need not carry any documents like boarding pass, ID Proofs.

This newly launched facility is available for all domestic passengers(Passengers travelling across India) flying by any airline from New Delhi Airport.

Location: The DigiYatra E-Gate is available at all departure entry gates of terminal 1, terminal 2 and terminal 3

HelpLine number: 0124 – 4797311 / 0124 – 6838400

Visa & Immigration at IGI Airport

There are 48 Immigration counters & 46 e-visa counter/ Visa Counters at the Arrival Section of I.G.I. Airport, New Delhi. Additionally, there are 60 Immigration counters & 4 counters at the Domestic to International Transfer. Please check all details related to immigration requirements beforehand.

Due to a huge daily footfall, the standard time to clear immigration and customs at New Delhi Airport is around 45-60 minutes. The immigration queue goes longer specially during night time. Hence it is advisable for departing passengers to reach the airport early.

Upon arriving at the airport, follow the signage “Immigration|Baggage|Exit” to reach the immigration counters. You need to fill up an Arrival Card and submit it to the counter.

In case you don’t have an address in India, you can fill your hotel’s name and location in place of Address in India section.

At immigration counter, you have to submit your passport, arrival card and ETA (Electronic Travel Authorization) print-out from your visa confirmation email.

After immigration, you can proceed towards Baggage Claim and Customs.
The baggage clearance at New Delhi Airport consists of two channels.

You can take this channel to exit if you have no dutiable goods to declare.

You can take this channel for custom clearance if you have dutiable goods to declare. You must give correct declaration of dutiable goods in order to avoid any penalty or fine.

**Passengers are advised to take the appropriate channel to exit the airport. Any wrongful or non-declaration may also lead to arrest & prosecution. Please check this link for other customs related information.