Whether you’re a frequent jet-setter or embarking on your very first flight from Mumbai, our Mumbai Airport guide is here to assist you. Nestled amidst the vibrant chaos and ceaseless energy of India’s financial powerhouse, Mumbai’s Chhatrapati Shivaji Maharaj International Airport is a gateway to a world of endless possibilities. From its rich history to the modern amenities it offers, this airport embodies the spirit of “Amchi Mumbai” – a term affectionately used by locals to describe their beloved city.
From navigating terminals and security procedures to finding the best dining options and relaxation spots, we’ve got your journey covered from check-in to take-off. So, fasten your seatbelt, and let us take you on a journey through the beating heart of Mumbai, offering invaluable tips and insights to make your airport experience a breeze in this Mumbai Airport Guide.
Chhatrapati Shivaji Maharaj International Airport (IATA Code- BOM, ICAO- VABB), also known as Mumbai International Airport, CSMIA airport or Sahar Airport is the second busiest and also the second largest airport in India after New Delhi, 14th busiest airport in Asia and 41st busiest airport in the world. It is also the first vertical passenger terminal in India which is a four-level integrated terminal serving nonstop or connecting flights around the world.
Managed by Mumbai International Airport Limited (MIAL), a collaborative effort between Adani Enterprises, a subsidiary of the Adani Group, and the Airports Authority of India, this airport serves not only Mumbai but also caters to the broader Mumbai Metropolitan Region (MMR).
The airport is spread over a total land area of 750 hectares (1,850 acres) and handles about 950 aircraft movements per day. During the fiscal year of 2020, Mumbai Airport successfully managed 45.87 million passengers, making it the second-busiest airport in India, following only IGI, which recorded 67.3 million passengers.
Passengers can take the dedicated six lane elevated expressway to reach the CSMIA airport. The expressway is specially designed to avoid traffic delays.
- Address – Mumbai Airport
- Helpline Number
- Mumbai Airport Police Station
- Operational Hour
- Mumbai Airport Terminal
- Transportation Facilities at Mumbai Airport
- Lounges at Mumbai Airport
- Hotels in and around Mumbai Airport
- Facilities & Services at Mumbai Airport
- Baby Care Rooms
- Children's Play Area
- Baby Strollers
- Multi-faith Prayer Room
- Foreign Currency Exchange
- ATM
- Wi-Fi
- How to connect to the Mumbai Airport Wifi?
- SIM Card
- Cloak Rooms
- Baggage Wrapping Service
- Baggage Pickup & Drop Service
- Baggage Trolley Services
- Porter Service
- Lost & Found
- Visitor's Entry
- Smoking Zone
- Special Assistance for PRM
- Medical Services
- Automated Buggy Service
- Postal Service
- Meet and Greet
- Information Desk
- Airport Museum
- Restaurants
- Boarding Bites
- Duty Free Shopping
- Retail Area – Shopping
- DigiYatra
- Spa Service
- Visa & Immigration
Address – Mumbai Airport
Mumbai Airport is located across the suburbs of Santacruz and Sahar Village in Vile Parle East. The airport has two terminals : Terminal 1 and Terminal 2.
Terminal 1, also known as “Santacruz Airport”, handles low-cost domestic flights.
Registered address of Mumbai Airport Terminal 1:
Domestic Terminal, opposite Sahara Star, Navpada, Chhatrapati Shivaji International Airport Area, Vile Parle, Mumbai, Maharashtra 400099
Terminal 2 handles both domestic and internationational flights and is popularly known as “Sahar Airport”.
Registered address of Mumbai Airport Terminal 2:
Terminal 2, Chhatrapati Shivaji International Airport Area, Sahar, Mumbai, Maharashtra 400099
Helpline Number
CSMIA Airport helpline number – +91 22 66851010
The helpline number is operational 24 x 7
Mumbai Airport Police Station
Mumbai Airport police station is located in Terminal 1-B.
Terminal 1 Airport Police Station Phone No. – 022 26156309 , 022 2615631
Terminal 2 Sahar Police Station Phone No. – 022 26817485 | 26829784 | 26829783
Website– www.mumbaipolice.gov.in
Email – [email protected]
Address – Airport Terminal Building, Terminal 1B Building, Near Gate No.01, Domestic Airport, CSIA, Vile Parle (E), Mumbai, Maharashtra 400099
Operational Hour
The Chhatrapati Shivaji Maharaj International Airport is operational 24 hours.
Mumbai Airport Terminal
The CSMIA airport consists of two passenger terminals: Terminal 1 and Terminal 2 . Terminal 1 or T1 is located at Santacruz and it is dedicated to domestic flights. Terminal 2 or T2, which is situated at Sahar, serves both international and domestic flights. Both the terminals use the same airside facilities. It requires a 15-20 minutes drive to travel between Terminal 1 and Terminal 2.
- Terminal 1 (T1) -Mumbai Airport Terminal 1 is also known as Santacruz airport and it handles low-cost domestic flights. The Terminal consists of 11 passenger boarding bridges. It originally had three sub terminals – terminals 1A, 1B and 1C.
- Terminal 1A – Inaugurated in April 1992, this terminal initially exclusively served Air India. Subsequently, Kingfisher and GoAir airlines commenced operations from this terminal as well. However, in 2016, the terminal ceased operations as all the airlines gradually relocated to Terminal 1B and Terminal 2.
- Terminal 1B – It is Mumbai Airport’s first passenger terminal, which was initially an integrated terminal . In January 2017, MIAL has renamed Terminal 1B to Terminal 1 after Sahar Terminal (Terminal 2) was inaugurated for catering International flights. Currently Terminal 1 (previously Terminal 1B) is dedicated to domestic flights.
- Terminal 1C – Terminal 1C was opened in April 2010 and had six passenger boarding bridges. It acted as a connecting terminal between Terminal 1A and Terminal 1B. The terminal building served as a boarding only facility.
- Terminal 2 (T2) – Mumbai International Airport Terminal 2 is a X-shaped building with floor area of 450,000 square metres spread across four floors. It handles both domestic and international flights. Constructed by Larsen & Toubro and equipped with the most modern facilities, Terminal 3 handles approximately 40 million passengers every year. It is the newest terminal under CSMA airport and is conveniently linked to the Western Express Highway via the six-lane Sahar Elevated Access Road, ensuring easy accessibility while avoiding city traffic congestion. Terminal 2 boasts a range of contemporary amenities, including lounges, retail outlets, medical services, transit hotels, and multi-level car parking. In addition, the terminal has 192 check-in counters and 60 immigration counters for departing travelers, as well as 14 baggage carousels and 76 immigration counters for arriving passengers. For the convenience of passengers moving between its four levels, the building is equipped with 48 escalators and 75 elevators. Additionally, the terminal incorporates 42 travelators for ease of mobility.
- General Aviation Terminal – It is India’s first general Aviation terminal that handles both domestic and International flight operations for private and non-schedules flight operators(NSOPs). The terminal is located at Kalina on the south-west side of the airfield and is well equipped with facilities like lounges, rest rooms, cafes and conference halls for the convenience of departing and arriving passengers.
- Cargo Terminal – There is a separate terminal under Mumbai Airport to support movement of cargo. The terminal is located near International Terminal 2.
Check how you can avail FREE inter-terminal transfer in Mumbai Airport.
Complimentary shuttle service operates between both the terminals. The coaches are available at designated pick-up point at Terminal-2 Level-1, Ground Transportation Level (P4) & at Terminal-1 between Departure Gate 1 & 2.
Transportation Facilities at Mumbai Airport
Chhatrapati Shivaji Maharaj International Airport offers a diverse array of transportation options, ensuring passengers enjoy a stress-free and effortless journey to and from the airport.
- Taxi / Cabs – Mumbai Airport provides a range of prepaid and postpaid taxi/cab options to travel across the city.
- Bus – There are frequent BEST bus services from Mumbai Airport to travel across the city.
- Auto Rickshaw – Auto rickshaws are available at both domestic and international terminal of Mumbai Airport.
At domestic terminal T1, the autorickshaw stand is available outside the arrival area after EXIT. At international terminal T2, the auto rickshaw is available at Arrival P5. The three wheeled auto rickshaw is suitable for passengers carrying minimal luggage as it can carry only three passengers with not much luggage space at the back. Notably, in contrast to other states, mumbai rickshaws run on meter.
- Local Trains – The most preferred way of transport among people of Mumbai is local trains. Passengers can use local trains to travel between CSMIA Airport and the city.
- Parking – Mumbai Airport provides multi-level car parking facilities in both terminals, catering to passengers seeking convenient options for both short-term and long-term vehicle parking.
- Metro Train – Currently there is no direct connectivity of Mumbai airport with any metro station. The nearest metro station is Airport Road Metro Station, which is located closer to terminal 2 of CSMIA. Passengers need to take a cab or auto rickshaw to reach the airport from the metro station. The upcoming metro line projects by MMRC will serve better connectivity to Chhatrapati Shivaji Maharaj Airport. We will update this space once the Metro lines are operational.
Lounges at Mumbai Airport
Mumbai Airport’s terminals are home to upscale lounges, where passengers with lounge access can enjoy exclusive privileges, unwind in cozy waiting areas and relish an array of amenities such as dining choices, beverages, Wi-Fi, showers, and serene work or relaxation zones.
Read: All About Lounges in Chhatrapati Shivaji Maharaj International Airport
Hotels in and around Mumbai Airport
Mumbai Airport is well connected to a number of budget and luxury hotels that passengers can use if they prefer un-interrupted and comfortable sleeping options. The Airport also features an in-house transit hotel, Niranta Airport Transit Hotel for passenger having a long transit or layover. Niranta Airport Transit Hotel, situated within Terminal 2 of Chhatrapati Shivaji Maharaj International Airport, is the closest hotel to the airport.
Read: Hotels in and around Mumbai Airport
Facilities & Services at Mumbai Airport
As one of the busiest airports of the country, Mumbai Airport, officially known as Chhatrapati Shivaji Maharaj International Airport (CSIA), stands as a bustling gateway to the heart of India’s financial capital. Amidst the constant flow of travelers, it is essential to have a wide array of top-notch facilities that cater to the diverse needs of passengers. Whether you’re a business traveler, a tourist, or a local returning home, Mumbai Airport is well-equipped to provide you with an exceptional airport experience.
Here are some of the facilities & services that one can find inside the CSMIA Airport.
Baby Care Rooms
Parents can make use of Baby rooms to clean their baby, nurse her or make her sleep in a calm environment. Diaper changing station are sanitised frequently and are equipped with baby cot, toys, high chairs and sofas for the ease of parents and the baby. These baby rooms are available in both the terminals of Mumbai Airport.
Location
Terminal 1
- Pre- SHA Boarding Gate no. 9-20
- Post SHA, Opp. Boarding Gate 22-23
Terminal 2
- Departure Check-in area behind Island P
- Post Immigration
- Level-3 Retail area Near Theobroma
- Near Boarding Gate no.42
- Level-2 Arrival Immigration east side opposite to counter no. 80
- Level-2 & Greeters area west side near Exit gate A
For a complete checklist of what to pack and tips on navigating the airport with your little one, check out our detailed Baby Travel Essentials Guide.
Baby Travel ChecklistChildren’s Play Area
Traveling with children, especially on long journeys, can often be a challenging adventure. Their unpredictable nature and tendency to throw tantrums when things don’t go their way can make any parent’s journey a little more eventful than anticipated. Thankfully, at Terminal 2 (T2) of Mumbai Airport, a vibrant and engaging “Jungle Theme” play area has been thoughtfully designed to keep young travelers entertained and happy, offering parents a well-deserved breather during their journey.
Location – Level 3 at Terminal 2
Baby Strollers
Passengers travelling with infants and young children can make use of free baby strollers available at the Mumbai International Airport to move around faster. Visit the information desk at the check-in area at International Terminal – T2 to avail complimentary strollers.
Location
- Departure check-in area,
- Domestic departure – Post security check at Level-3
- International departure – Post departure immigration at Level- 4
Multi-faith Prayer Room
Terminal 2 (T2) at Mumbai Airport provides dedicated multi-faith prayer rooms, offering a tranquil space for passengers seeking solace during their moments of prayer or meditation.
Location
- International Departure – Post departure immigration – Level 4, Gate number 47, Gate number 65
- Domestic Departure – Level 3, opposite gate 86 and 43
Foreign Currency Exchange
Chhatrapati Shivaji Maharaj International airport in Mumbai has the following Currency Exchange counters in both the arrival and departure section of Terminal 2:
Location
- Ebix Cash
- Departure Check – in area Level 4
- Domestic Departure – Level 3
- Post Immigration – Near gate 69 and L4 Retail area
- Akbar Forex
- Arrival Level 2
- Departures security hold area
- SBI
- Arrival Level 2
- Weizmann Forex
- Arrival Level 2
These foreign currency exchange counters are open 24*7. Passengers need to carry Passport, Visa, Pan Card and Boarding pass for exchanging currency.
To get best currency exchange rate in Mumbai, it is recommended not to exchange it in airport as rates are comparatively higher (due to additional airport tax) than money exchange outlets available outside the airport due to additional airport tax.
ATM
Multiple national and international ATM outlets are available at CSMIA Airport in Mumbai which are conveniently placed to cater the financial needs of travellers during their journey.
Location
Terminal
- SBI
- Departure-Pre SHA (Opp. check-in counter no.27) Arrival Hall
- Arrivals near baggage belt
- Arrivals near Starbucks
- Departure landside between Gate 1 & Gate 2
- Kotak Mahindra – Departure Post SHA Opposite. Boarding Gate no. 23
Terminal 2 Arrivals
- SBI
- Arrivals (P7 MLCP East side)
- Arrivals (Level 2 outside and inside)
- Bank Of Baroda – Arrivals outside Level 2
- Union Bank – Arrivals outside Level 2
- Kotak Mahindra Bank – Arrivals outside Level 2
- Digibank by DBS – Arrivals outside Level 2
- IndusInd Bank – Arrivals inside Level 2
Terminal 2 Departures
- SBI
- Next to Departure Gate No. 3
- Departure Hall Opposite Check-In island F
- Bank Of Baroda – Near Departure Gate No. 7
- Kotak Mahindra Bank – Near Departure Gate No. 5
- Union Bank – Near Departure Gate No. 5
- IDFC Bank – Near retail area domestic departures
- IndusInd Bank
- Departure Hall opposite check-In island H
- Departure Hall next to Gate No.1
- Near retail area domestic departures
Wi-Fi
Mumbai Airport provides free WiFi access to its guests across all terminals, boarding areas and lounges. The free Wi-Fi services are available only for a limited time. Once the complimentary Wi-Fi period expires, travelers have the option to access unlimited Wi-Fi through various paid packages.
How to connect to the Mumbai Airport Wifi?
Access with a SIM card having local (Indian) phone number or with international roaming facility:
- Switch on WiFi and connect to ‘FreeWiFiByAirport’ network.
- Launch your browser (e.g. Chrome, Safari, Internet Explorer) and open any valid website to access the login page.
- Choose between ‘Free Wi-Fi’ or ‘Premium Wi-Fi access’.
- Enter your mobile number on the login page to receive a One Time Password (OTP) via SMS.
- Enter the password (OTP) to access the wi-fi connection.
Access without a SIM card or without international roaming facility:
- Go to the nearest information desk
- Provide necessary documents for scan. International passengers have to provide their passports, PAN Card, Driving license, or Adhar Card.
- On successful verification, a One Time Password (OTP) is provided.
- Enter the password (OTP) on the login page to access the wi-fi connection.
Wi-Fi KIOSK is also available at Boarding gate Gate 67 and International arrival transit area.
SIM Card
If you are looking for how to buy a SIM card at Mumbai Airport, you’ll find the Airtel outlet (which is also the only provider offering SIM cards at Mumbai Airport) right next to Exit B arrivals at Level 2 of Terminal 2. The price for a prepaid SIM card with unlimited calling and 1.5GB per day data is Rs. 299/- and is valid for 28 days. Once the plan is expired, you can reload/recharge using Airtel App. Airtel provides traditional physical SIM cards, not eSIMs.
In addition to Airtel, JIO and Vodafone are other well-known SIM card providers with outlets scattered throughout the city. However, it’s important to note that within the airport premises, only Airtel services are available. Also it is recommended to buy the SIM card at the airport as buying one from outlets outside the airport requires additional documentation, such as residential address proof, which you will not have as a tourist.
Prices are updated as of 2023 and are subject to change.
Cloak Rooms
Cloak room is a designated place where one can keep their luggage and leave. For the ease of passengers carrying a lot of luggage, cloak rooms are available at all terminals of Mumbai International Airport in Maharashtra, India. The left luggage room is operational 24/7 and is accessible for both domestic and international passengers. Passengers also have the flexibility to drop off their luggage at the Domestic Terminal (T1) and collect it at the International Terminal (T2), and vice versa. The baggage can be kept at Cloak rooms for a maximum of three months (3 months) time period.
Location
Domestic Terminal (Terminal 1) – Arrival Hall Exit Ramp
International Terminal (Terminal 2) – Level-1, P-4
Cloak Rooms Contact number
Terminal-1: +91 96190 23052
Terminal-2: +91 96190 20490
Mandatory Documents – Boarding Pass(Not required for International Passengers), Photo ID, Passport (Required for International Passengers)
The latest rate chart for cloak room access at Chhatrapati Shivaji Maharaj International Airport (Mumbai Airport) depending upon on the weight of the bag and time slab is as follows:
| Time | Cabin Bag (Per Bag) Up to 7Kg. (In INR) | Check-in Bag (Per Bag) Above 7 KG (In INR) |
| Upto 6 hrs. | 200 | 270 |
| Upto 12 hrs. | 350 | 480 |
| Upto 18 hrs. | 650 | 800 |
| Upto 24 hrs. | 900 | 1050 |
| Upto 30 hrs. | 1100 | 1450 |
| Upto 36 hrs. | 1500 | 1750 |
| Upto 48 hrs. | 1850 | 2200 |
| Upto 60 hrs. | 2300 | 2600 |
| Upto 72 hrs. | 2800 | 3200 |
Inter-Terminal Baggage Transfer Fees (Per Bag)
| Standard (Cabin Baggage) | 250 |
| Above Standard (Checked in Baggage) | 350 |
Baggage Wrapping Service
Safe Wrap is a premium luggage wrapping service at Mumbai Airport that takes extra care of passengers luggage by wrapping them using biodegradable material following global standards. The baggage wrapping service is available at both the terminals of the airport.
Tariff
Rs. 500/- per bag
Location
Domestic Terminal (T1) – Near gate no. 1, next to self-check in kiosks.
International Terminal (T2) – 5 Counters located at departure gates no. 2, 4, 5, 7, 8 inside the terminal at check-in and one counter at landside opposite beer café.
Email
[email protected]
Contact No.
+91-9652506611/ +91- 7337365099.
This service is currently non-operational.
Baggage Pickup & Drop Service
CarterX is an online platform that assists passengers with their luggages. They pickup luggages from doorstep and drop it at departure area. Additionally they also pickup luggages from baggage belt area of the airport and deliver it at passenger’s doorstep. Flyers can also book their services to pickup and drop their baggages in between terminals.
The bags are carefully sealed at the designated locations and expertly transferred by trained professionals. Complimentary insurance is provided for all bags. Passengers benefit from live vehicle tracking, as well as SMS and email communications throughout the service, with the added reassurance of 24/7 call support and a visible presence at the airport.
Location
Terminal 1 – T1 Arrivals – Opposite Arrivals exit
Terminal 1 – T1 Arrivals – Near Meeters and Greeters
Terminal 2 – T2 Departures – Between Gate 5 & 6
Baggage Trolley Services
The baggage trolley service at Mumbai Airport is a boon for passengers, offering a convenient way to transport their luggage with ease through the airport’s terminals. Whether arriving or departing, these sturdy trolleys provide added comfort and efficiency to the travel experience. The trolleys can be taken till check- in area, parking lot, bus or taxi stops. For safety reasons, baggage trolleys are not allowed to be carried beyond security check points.
Location
Available at Arrivals and Departures at all terminals.
Porter Service
Skycap Pai Porter service is available at both the terminals ( T1 and T2) of Mumbai Airport at a reasonable rate. The porter staff will help you by carrying your luggage and take you till the check-in counter giving you a hassle free experience.
Tariff
- Domestic Arrival (Assitance from Baggage Belt till Car Parking Area) – Rs. 500/-
- Domestic Departure (Assistance from Kerbside till the Airline Check-in Counters.) – Rs. 500/-
- International Arrival (Assistance from Baggage Belt till Parking Area) – Rs. 1500/-
- International Departure ( Assistance from Kerbside till the Airline Check-in Counters.) – Rs. 750/-
- International Roundtrip (Two-way porter assistance from Drop-off Point till the Airline Check-in Counters/Baggage Belt till Parking Area) – Rs. 1200/-
- Domestic Roundtrip (Two-way porter assistance from Kerbside till the Airline Check-in Counters/ Baggage Belt till Parking Area) – Rs. 800/-
Click to Book your Porter Service at Mumbai Airport.
Lost & Found
Mumbai Airport has a Lost and Found department to assist travelers in recovering their misplaced belongings. If you’ve lost an item at the airport, you can contact the Lost and Found department for assistance in locating and retrieving your lost property.
All the unclaimed items are shifted to a warehouse after 24 hours or 0900 hrs next day whichever is earlier. The time to reclaim the lost items is between 0930 – 1730hrs (Except on 2nd & 4th Saturday, Sunday & Public holidays). Perishable items, including liquids are disposed of with Duty Terminal Manager’s approval after 48 hours or expiry date, whichever occurs earlier.
For Lost and Found, Please contact–
Email Address
[email protected]
Terminal 1 Address
Terminal 1, Departures,
next to Airport Police Station,
Mumbai International Airport
Santacruz East.
Terminal 2 Address
Ground Transportation Lobby – Level 1
Mumbai International Airport
Sahar, Mumbai
Lost and Found Email Address
[email protected]
Lost and Found Contact Number
Terminal 1: +91 9930144272
Terminal 2: +91 9619050580, 08879992371
All the helpline numbers are operational 24 * 7
Visitor’s Entry
Mumbai Airport management has provided a special facility for visitors who wants to meet and see off their loved ones inside the airport. The visitors can buy a gate pass for Rs. 100/- from Visitors Entry Ticket Counter to get inside the airport. The pass is valid for 2 hours and 4 hours for Departure and Arrivals respectively, from the time of issue. Visitors are not allowed to carry any bags or luggage. Children under 3 years of age are allowed free entry.
Ticket Counter Location:
Departure – Gate 3 and Gate 7
Arrival – Level 2 Arrivals east side
This service is currently non-operational.
Smoking Zone
In Mumbai Airport, smoking is allowed at selected areas only. Signages are available to guide passengers to find the designated smoking zones inside the airport.
Terminal 1
1. Arrival Hall next to belt 5
2. Terminal 1C (Between Gate 26 and 27)
Terminal 2
International Departures – Post immigration
1. Level 4, At the Retail area
2. Level 4, Near Gate 68
Domestic Departures – Post Security Check
1. Level 3, At the Retail area
2. Level 3, Gate 42 and Gate 47
Arrivals
1. Level 2, Between baggage belts 1 & 2
2. Level 2, Near belt 5
3. Level 2, Near belt 12
Special Assistance for PRM
Most of the airlines provide complimentary wheel chair service for passengers with special needs. Passengers with reduced mobility (PRM) need to inform the airlines beforehand about the need for mobile assistance. Additionally, CSMIA Airport offers chargeable motorized wheel chairs, for passengers flying from Terminal 2 at the airport. All the washrooms, escalators, lifts, Information desk and other facilities inside the airport are PRM friendly. Passengers will find a specialized wheelchair assistance desk located near Departure Gate 1, curbside at Terminal-2.
For more information, contact:
Terminal 1 – 91-86 5704 2448
Terminal 2 – 91-86 5704 2440
Medical Services
Passengers can get immediate assistance, including access to ICU ambulances, from fully equipped hospitals available inside each terminals(Terminal 1, Terminal 2) of CSMIA Airport, Mumbai in case of medical emergencies. Passengers need to follow the signages or contact the nearest information kiosk to find the hospital if they fell sick or injure themselves. The emergency medical service is operational 24/7.
Airport Emergency Contact No : +91 22 66850108
Ambulance Service: To request ambulance services, please dial +91 22 66850108. A nominal charge of Rs. 2000 applies for this service.
Airport Medical Centre Location and Contact No. (Terminal 2)
1. Departure Hall on right side, after Island M:
+91 22 66850781 / +91 9930144140
2. Near Aerobridge Gate No.68:
+91 22 66850782 / +91 9833301322
3. Near Aerobridge gate No.46:
+91 22 66850783 / +91 7045953261
The airport also houses a pharmacy which is operational 24/7. The pharmacy at Chhatrapati Shivaji Maharaj International Airport (CSMIA) offers a wide selection of both prescription and over-the-counter medications. The product inventory is consistently updated, ensuring it encompasses everything essential to fulfill the needs of travelers.
Location
Terminal 1 – Departure Hall
Terminal 2 –
- International Departure – Opposite Boarding Gate 69
- Departure Check-in Area
Automated Buggy Service
Mumbai Airport offers an automated buggy service for the convenience of passengers, providing swift transportation between terminals. This service is provided free of cost to assist senior citizens, expecting mothers and passengers with special needs.
Postal Service
Mumbai Airport provides postal services for travelers, allowing them to send and receive mail and packages while at the airport. This service is convenient for those who need to handle postal matters during their journey.
Location
Terminal 2: Exits & International Arrivals.
Meet and Greet
Chhatrapati Shivaji Maharaj International Airport offers an extra-ordinary guest relations service, Pranaam, dedicated to enhance the experience of travelers arriving, departing and transiting through the airport. This personalized assistance service is designed to warmly welcome and assist travelers upon their arrival, ensuring a smooth and enjoyable experience as they navigate through the airport.
Passengers need to BOOK the meet and greet services in advance by paying a service fee by visiting their website. Some credit cards (e.g. Axis Bank Magnus Card, Axis Atlas Card) offer free meet and greet services. Contact your bank before availing the meet and greet service.
Email
[email protected]
Phone No.
+91 8879992397/98/99 and +91 22 6685 1211
Address
Pranaam Guest Service,
Mumbai International Airport Limited,
Level 4 Terminal 2,
Chhatrapati Shivaji Maharaj International Airport
Sahar, Andheri (East), Mumbai – 400099
Information Desk
At Mumbai Airport, multiple information desks are placed at various locations of both the terminals to provide passengers with helpful guidance, assistance, and answers to their inquiries. These desks serve as valuable resources for passengers seeking information about various airport services and facilities.
Terminal 1
Arrival hall
Terminal 2
- Departure – behind check-in island D
- Departure – behind check-in island K
- For international passengers – Retail Area at Level 4
- For domestic passengers – Retail Area at Level 3
- WI-FI assistance (The desk is moved to pre-immigration arrival westside)
Airport Museum
CSMIA Airport also houses a museum, “The The Artbeat of New India”, that showcases a vast collection of over 5,500 artifacts and creations by many artists, spanning an impressive 3.2 kilometers of exhibition space. Multiple events are planned that focuses on diverse culture, rich heritage, cuisines, history, art and the people of various regions of India. If you are stranded in Mumbai Airport for a really long time, we recommend you to visit this museum to experience the diversity of Indian culture.
Location
Terminal 2 between Gate No. 41 to 44
Restaurants
To serve hunger pangs of its guests, Mumbai International Airport houses a plenty of restaurants, bars and cafes in all terminals, before and after security check. From international cuisine to local delicacies, these restaurants offer a fusion of flavors that reflect the vibrant culinary essence of Mumbai.
Here is a terminal wise list of eateries and restaurants that one can find inside CSMIA Airport.
Boarding Bites
Boarding bites is a food ordering facility at Mumbai International Airport that allows passengers to self order their food from one of the designated boarding gate food counters and have the meal delivered at your specified seat in boarding gate. KFC and Burger King are among the boarding bites counter along with few other known cafe joints.
Duty Free Shopping
Duty free shop is a retail store whose products are free from the payment of certain local and national taxes. There are many national and international duty free brands inside Mumbai Airport, Maharashtra from where passengers can buy basic as well as branded watches, liquor, apparels, perfumes, cosmetics and other accessories.
Retail Area – Shopping
Mumbai Airport is a paradise for shopaholics as it features a large no. of popular brands for purchasing clothes, watches, toys, travel accessories, books, shoes, medicines and many more. If you have a long layover or wait time and you are looking for things to do at Mumbai Airport, we suggest you definitely check out the numerous brands and enjoy the world class shopping experience.
DigiYatra
DigiYatra is a contactless and paperless flying experience where passengers need not carry any documents like boarding pass, ID Proofs. This newly launched facility is available for all domestic passengers(Passengers travelling across India) flying by selected airline from Terminal 2 at Mumbai Airport. The DigiYatra E-Gate is currently available at departure entry Gate 2 of terminal 2.
Email – [email protected]
Terminal Manager – +91 9833301319
Helpline Number – 022 66851010
Spa Service
Mumbai Airport offers spa services for its passengers who are having a long layover and looking for relaxation and rejuvenate themselves.
- Heaven on Earth Express Spa
- Terminal 1, Departures, Airside in T1A, T1B and T1C | Contact No. – 099204 80028
- Terminal 2, International Departures, Airside | Contact No. – 096197 01447
- O2 Spa – Terminal 2, Domestic Departures, Airside – Currently unavailable
- Sohum Spa – Adani Lounge at Terminal 2 | Contact No. – 022 6139 6000 | Email – [email protected]
- Ode Spa – Terminal 2, Niranta Airport Transit Hotel, Ground level, P4 | Contact No. – 09029009568
- Ode Spa – Terminal 2, Level 3, Security Hold Area; Level 3 post Security next to Mark & Spencer | Contact No. – 07207925849
Visa & Immigration
As per Indian regulations, travelers from specific countries have the option to obtain an e-tourist visa for a restricted duration, intended for purposes such as tourism, medical treatment, casual business, or visiting friends/relatives.
For more information on Visa, visit – https://indianvisaonline.gov.in/visa/tvoa.html
Please check all details related to immigration requirements beforehand.
Due to a huge daily footfall, the standard time to clear immigration and customs at Mumbai Airport is around 45-60 minutes. The immigration queue goes longer specially during night time. Hence it is advisable for departing passengers to reach the airport early.
Upon arriving at the airport, follow the signage “Immigration|Baggage|Exit” to reach the immigration counters. You need to fill up an Arrival Card and submit it to the counter. In case you don’t have an address in India, you can fill your hotel’s name and location in place of Address in India section.
At immigration counter, you have to submit your passport, arrival card and ETA (Electronic Travel Authorization) print-out from your visa confirmation email. After immigration, you can proceed towards Baggage Claim and Customs.
The baggage clearance at Mumbai Airport consists of two channels.
You can take this channel to exit if you have no dutiable goods to declare.
You can take this channel for custom clearance if you have dutiable goods to declare. You must give correct declaration of dutiable goods in order to avoid any penalty or fine.
**Passengers are advised to take the appropriate channel to exit the airport. Any wrongful or non-declaration may also lead to arrest & prosecution. Please check this link for other customs related information.
