The Hyderabad Airport Guide – Lounges, Lost and Found, Cloakrooms, Porter Service and More (Updated 2024)

Welcome to the comprehensive Hyderabad Airport Guide, your go-to resource for navigating Rajiv Gandhi International Airport (IATA: HYD, ICAO: VOHS). As the primary gateway to the culturally rich city of Hyderabad, the capital of Telangana, India, this airport, owned and operated by GMR, embodies a perfect fusion of tradition and modernity.

Our guide is designed to assist and orient travelers as they embark on their journey through the warm embrace of the”City of Pearls,” offering insights into the unique cultural experiences awaiting within Hyderabad and the iconic Charminar that defines its skyline.

Whether you’re a first-time visitor or a seasoned traveler, let our Hyderabad Airport Guide be your companion in exploring the vibrant offerings of this culturally significant destination.

As you embark on your journey through this bustling airport, you’ll encounter the delightful nuances of local phrases and the tantalizing aromas of hyderabadi biryani, a culinary gem synonymous with the city.

Hyderabad, being a major IT hub, attracts a myriad of individuals from across India and the globe, making the airport a pivotal hub of connectivity. In the midst of this dynamic setting, understanding the ins and outs of Rajiv Gandhi International Airport becomes crucial.

Named in honor of Rajiv Gandhi, the former Prime Minister of India, Rajiv Gandhi International Airport in Hyderabad achieved a significant milestone as the first airport in India to introduce domestic e-boarding in December 2015, followed by the initiation of international e-boarding in October 2020.

Further highlighting its global standing, the airport has secured a place in AirHelp’s prestigious list of the top 10 airports worldwide. 

Constructed under a pioneering public-private partnership model, Rajiv Gandhi International Airport stands as India’s first greenfield airport. This comprehensive facility encompasses an integrated passenger terminal, a cargo terminal, and two efficiently operated runways.

In addition to its primary functions, the airport hosts aviation training facilities, a fuel farm, a solar power plant, and two maintenance, repair, and operations (MRO) facilities. Serving as a critical hub for Alliance Air (India), Amazon Air, Blue Dart Aviation, SpiceJet, and IndiGo, Rajiv Gandhi International Airport also holds the status of being a focus city for Air India.

Annually, Rajiv Gandhi International Airport witnesses a substantial flow of passengers and aircraft, reflecting its significance in the realm of aviation.

As the fourth busiest airport in India by passenger traffic, it handled almost 21 million passengers and over 140,000 tonnes (150,000 short tons) of cargo between April 2022 and March 2023.

The airport continues to play a pivotal role in shaping the connectivity and efficiency of air travel in the region.

Hyderabad Airport Code

The Hyderabad airport name is Rajiv Gandhi International Airport (RGIA) and airport code is HYD.

IATA: HYD
ICAO: VOHS

Address – Hyderabad Airport

Located about 24 kilometers south of Hyderabad in Shamshabad, Hyderabad Airport started operating on March 23, 2008. It replaced Begumpet Airport, which used to be the only civilian airport in Hyderabad. Covering an area of 5,500 acres, it is now the largest airport of India in terms of its area.

Registered address of Hyderabad Airport:
Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana 500409

Helpline Number

RGIA Airport helpline number – +91-40-66546370
The helpline number is operational 24 x 7

Email – rgia.customersupport@gmrgroup.in.

Hyderabad Airport Police Station

Hyderabad Airport police station is located in near Indira Hospital, Shamshabad Town

Airport Police Station Phone No. – 9490617305 | 08413-222288 | 9491053295

Emergency – 100

Child Helpline – 1098

Police Patrol I – 8333993490

Police Patrol II – 8333993491

Website– https://www.cyberabadpolice.gov.in/

Email – sho-rgiairport-cyb@tspolice.gov.in | sho.rgiairport@gmail.com

Address – Plot No.11-3-4, NH 44, Ranga Reddy Nagar, Shamshabad, Hyderabad, Telangana 501218

Operational Hour

The Rajiv Gandhi International Airport (RGIA) is operational 24 hours.

Hyderabad Airport Terminal

Currently Hyderabad Airport has only one integrated terminal to handle domestic and international departures and arrivals of passengers and one cargo terminal.

In the past, there was a special terminal for Haj pilgrims, but it has been stopped since 2023. Now, Haj pilgrims will use the same terminal as other passengers, with four special counters provided for their convenience in the international terminal.

The western side of the terminal handles international flights while the eastern side is for domestic operations.

Passenger Terminal – The recently developed passenger terminal can handle 34 million passengers per annum. The terminal has 10 baggage claim belts – 7 for domestic flights and 3 for international flights, 83 parking bays (including remote parking bays and aero bridges), 24 gates for flights with bus transport and arrival facilities, 12 bridges for passengers to board planes, contact stands and a special area for passengers transferring from one domestic flight to another.

There are 44 counters at departure terminal and 20 at arrivals for immigration checks, and 98 desks where passengers can check in, including 54 self-check-in kiosks.

Overall, there are nine gates, with seven on the south side of the terminal and two on the north side. The airport is also equipped with public and VIP lounges operated by Encalm Lounge. Before going through security, there’s a place called the “airport village” where people can meet up for passenger pick-up.

Cargo Terminal – The cargo terminal is located on the west side of the passenger terminal. It’s run by Hyderabad Menzies Air Cargo Pvt Ltd, a partnership between GHIAL (51%) and Menzies Aviation (49%). Distinguishing itself from others, the cargo terminal boasts a unique feature – the Pharma Zone.

This special area ensures medicines are stored at the perfect temperature, making it the first of its kind at any Indian airport. This is a standout feature for RGIA, given that a significant 70% of the airport’s exports consist of pharmaceuticals. Recognizing its importance, Lufthansa Cargo initiated a specialized medicine hub at this airport in May 2011, further emphasizing its exceptional status.

Transportation Facilities at Hyderabad Airport

Rajiv Gandhi International Airport offers a diverse array of transportation options, ensuring passengers enjoy a stress-free and effortless journey to and from the airport.

• Taxi/Cabs/Electric Vehicles – Hyderabad Airport provides a range of prepaid and postpaid taxi/cab options to travel across the city.

• Bus – Hyderabad Airport Bus, also known as Pushpak Airport Liner provides seamless connectivity to many localities within Hyderabad city from the airport.

• Train – With frequent services and comfortable travel, the train connectivity from Hyderabad Airport provides a hassle-free transportation option for both domestic and international travelers. Additionally, the upcoming Hyderabad Airport Express metro project will provide direct connectivity to the city center and other key destinations.

• Parking – At Hyderabad Airport, various parking options are available to cater to the diverse needs of travelers and visitors.

Lounges At Hyderabad Airport

Hyderabad Airport’s terminals are home to upscale lounges, where passengers with lounge access can enjoy exclusive privileges, unwind in cozy waiting areas and relish an array of amenities such as dining choices, beverages, Wi-Fi, showers, and serene work or relaxation zones.

Read: All About Lounges in Rajiv Gandhi International Airport

Hotels In And Around Hyderabad Airport

Currently Hyderabad Airport does not have any in-house transit hotel but the airport is well connected to a number of budget and luxury hotels and lodges that passengers can use if they are looking for hourly basis or day basis comfortable stay options.

Read: Hotels in and around Hyderabad Airport

Other Facilities & Services At Hyderabad Airport

Hyderabad Airport offers an array of facilities that significantly enhance the travel experience for passengers. Boasting well-designed terminals equipped with comfortable lounges, business centers, and high-speed Wi-Fi, the airport caters to the diverse needs of travelers.

From world-class shopping and dining options to efficient baggage handling and check-in processes, the airport ensures a seamless journey. The presence of premium lounges allows passengers to relax and unwind before their flights, while the duty-free shops offer a delightful shopping experience.

Additionally, the airport provides excellent connectivity and transportation services, facilitating smooth transitions for both domestic and international travelers.

These facilities not only contribute to the airport’s reputation as a traveler-friendly hub but also add to the overall allure of Hyderabad as a cosmopolitan city with a global outlook.

Here are some of the facilities & services that one can find inside Rajiv Gandhi International Airport.

1. Help Desk

At Hyderabad Airport, you’ll find several help desks available for your convenience. These desks are operational around the clock, 24/7, ensuring assistance is always available whenever you need it.

Location –

1. Near Row ‘G’ and ‘P’.

2. At Airport Village.

3. At international arrivals opposite to belt number 11

4. After domestic security check

Contact –  040 66546370

2. City Check-in Service

The unique city check-in service at Hyderabad Airport offers passengers the convenience of dropping off baggage and collecting boarding passes near the Car Park Area or Ratnadeep Supermarket in the arrivals area.

This service aims to streamline check-in process, reduce terminal congestion, and enhance passenger experience. Passengers can select seats, print boarding passes, and receive baggage claim tags.

Baggage drop-off is available from six hours before departure up to one hour before departure, subject to the airline’s schedule.

To use the service, passengers need to follow simple steps at the check-in kiosk :

1. Go to the city check-in facility near Car Park Area/ Ratnadeep Supermarket in arrivals area.

2. Print boarding pass and bag tag from Check-In Kiosk.

3. Attach the baggage tag securely to your check-in luggage.

4. Screen baggage before proceeding to the city side check-in facility.

5. Head to the check-in area, scan your boarding pass through the Scanner.

6. Place the bag on the SBD (Self Bag Drop) weighing conveyor.

7. Your baggage verification process for weight begins. If baggage exceeds the allowed weight limit, proceed to your respective airline check-in counters inside the terminal building.

8. Collect the receipt from Self Bag Drop after the successful dispatch of the bag to the Baggage Handling System.

9. Proceed to departure entry gates before the specified flight boarding time.

10. Verify identity at the departure entry gate with boarding pass and ID proofs for pre-embarkation security checkpoints.

11. Proceed to the boarding gate for your flight.

3. Express Security Check-in

Hyderabad Airport proudly introduces India’s first Express Security Check Facility, offering a Straight-to-Security option for passengers without check-in baggage.

With over 40% of domestic travelers benefiting during peak hours, this innovative service streamlines the check-in process, reducing congestion and enhancing On Time Performance (OTP) for airlines.

Designed to save time and reduce anxiety, especially for business travelers, the facility boasts 10 self-check-in machines and clear signage for added convenience.

4. Baby Care Rooms

Hyderabad Airport has well-equipped Baby Care Rooms. These dedicated spaces offer a comfortable environment for passengers to attend to their infants, complete with amenities such as diaper changing stations, comfortable chairs, sink, trash bin, private feeding rooms, baby lotion, bath gels, handwash and sanitizers, ensuring the convenience of travelers with little ones.

For a complete checklist of what to pack and tips on navigating the airport with your little one, check out our detailed Baby Travel Essentials Guide.

Baby Travel Checklist

5. Sanitary Pad Vending Machine

All the female washrooms in Hyderabad Airport is equipped with a Sanitary Pad vending machine facility within PTB on a chargeable basis, underscoring the significance of prioritizing women’s health and hygiene.

6. Multi-faith Prayer Room

The Hyderabad Rajiv Gandhi International Airport features dedicated multi-faith prayer rooms, offering a tranquil space for passengers seeking solace during their moments of prayer or meditation.

There are 2 prayer halls in Hyderabad Airport within the passenger terminal building. The prayer rooms feature distinct areas for women and men.

Location – International Departures near Gates A 20 -24

7. Postal Service

Hyderabad Airport has a dedicated post office service. The pincode of the airport is 500108 . The postal services allows passenger to send and receive mail and packages while at the airport. This service is convenient for those who need to handle postal matters during their journey.

The post office at the airport offers a range of essential services, including core banking facilities, speed post and registered post bookings, money orders, acceptance of PLI and RPLI premiums, ePayment transactions, My Stamp Service, Savings Bank, and Cash Certificate services.

Location – C-Level, near car park of the airport terminal besides the banks

Operating Hours – 9.30AM to 5.30PM

8. Smoking Zone

Hyderabad Airport has special smoking lounges for smokers. These lounges are available at Departures & Arrivals.

Follow the signages to find the designated smoking lounges inside the airport.

9. Lost & Found

Hyderabad Airport (RGIA) has a Lost and Found department to assist travelers in recovering their misplaced belongings. If you’ve lost an item at the airport, you can contact the Lost and Found department for assistance in locating and retrieving your lost property.

Contact – 040- 66606064

E-mail – ghiallost&found@gmrgroup.in

Operating Hours – 24/7

Passengers can search the items that are lost and provide necessary ID proofs to claim the lost items. For more information on lost & found, visit Hyderabad airport’s official website.

Following documents are needed to claim the lost items

• Boarding card

• Photo Identity card (Passport /Pan Card/Driving License/Voter ID card)

• Proof to substantiate the claim that the article belongs to him/her.

If you are sending a representative to collect the article on your behalf please provide in addition to the above documents:

• Authorization letter from the passenger with description of the article

• Photo Identity of the representative (Passport /Pan Card/Driving License/Voter ID card)

You can email your documents to the Lost and Found department. They’ll ask you when you’ll collect your lost items so they can have them ready when you arrive.

Please Note:

• Lost and found articles at the airport are stored for three months. After this period, unclaimed articles are disposed off.

• Perishable items and those unsuitable for storage are disposed of within 24 hours.

• The airport is not responsible for further claims after disposal.

• Details of lost and found articles are available on the airport website for three months.

• Confiscated items at security control are not returned or compensated, except for valuable items.

• The airport publicly notifies that unclaimed lost and found articles at Rajiv Gandhi International Airport, Hyderabad, will be disposed off if not claimed within 90 days. Proof of ownership and identity is required for claims, otherwise, items will be auctioned with no further claims entertained.

10. Medical Services

Apollo Hospitals Enterprise Limited has established a Medical Centre facility at Hyderabad’s Rajiv Gandhi International Airport, offering round-the-clock services including a 24-hour pharmacy and a 17-bed facility staffed with highly trained doctors and paramedics.

This centre serves as a vital emergency treatment hub for passengers and visitors alike, ensuring immediate medical attention when needed.

Additionally, it plays a crucial role in disaster management, with standby ambulances equipped with advanced life-saving equipment stationed within the airport premises.

Contact – +91-40-66601066

11. Visitor’s Entry

GMR at Hyderabad Airport has provided a special facility for visitors who wants to meet and see off their loved ones inside the airport. The visitors can buy a gate pass for Rs. 100/- from Visitors Entry Ticket Counter to get inside the airport.

The pass is valid for 2 hours from the time of issue. Visitors are not allowed to carry any bags or luggage. Children under 3 years of age are allowed free entry.

Location –

1. At the International Departure hall.
2. At Airport Village, outside the arrival hall.

12. Meet and Greet

At Hyderabad International Airport, a vibrant team of young and eager Passenger Service Associates is stationed throughout the terminal, ready to aid and guide passengers.

Dressed in turquoise green t-shirts emblazoned with ‘Passenger is Prime‘ and ‘Happy to Help‘ on the back, these specially trained individuals are strategically positioned at pivotal points like check-in, security, and transfers.

Their main focus is to offer personalised assistance to passengers with unique requirements, including expectant mothers, solo female travellers, mothers with infants, elderly passengers, and those with mobility challenges.

Atithya by Encalm also provides Meet and Greet service at RGI Airport along with Airport assistance, Porter, Buggy service and concierge services.

Email – guest.services@encalm.com 

Phone –  +91 9289366950

13. PRM Waiting Area

There’s a special waiting area for Passengers with Reduced Mobility (PRM) at Hyderabad Airport. It’s equipped with comfortable seating and phone facilities to meet their needs. Departing passengers can wait there until their pre-booked assistance arrives.

Similarly, arriving passengers can use the dedicated area at both Arrivals and Departures to wait for their friends, family, or a taxi.

14. Showers

Travelers have the option to use the shower facilities at the Encalm Lounge in Hyderabad Airport to freshen up before continuing their journey.

15. Digi Yatra

DigiYatra is a contactless and paperless flying experience where passengers need not carry any documents like boarding pass, ID Proofs. This newly launched facility is available for all domestic passengers(Passengers travelling across India) flying from Hyderabad Airport.

Location – The DigiYatra E-Gate is currently available at departure entry gates 5, 6, 8, 9 & 10 at Hyderabad airport.

16. Mobile Charging

Hyderabad Airport offers passengers numerous mobile charging ports throughout the terminal, including lounges, waiting areas, restrooms, and prayer rooms.

17. Vending Machines

Hyderabad Airport provides convenient vending machines strategically placed throughout the terminal, offering a range of products to meet travelers’ needs.

These machines dispense various items such as snacks, beverages, personal care products, and travel essentials. Whether passengers require a quick snack, a refreshing drink, or last-minute travel items, they can easily access these vending machines for a hassle-free experience.

With their accessibility and convenience, vending machines at Hyderabad Airport enhance the overall journey for travellers, ensuring they have access to essential items during their time at the airport.

Entertainment and Recreation

1. Children’s Play Area

Hyderabad Airport feature dedicated kids’ play areas, providing young travelers with a space to unwind and play while waiting for their flights.

Location – International Departure near Gate No. 32

2. Go-Karting

Hyderabad Airport has taken the entertainment facility to next level by providing Go-karting facility for adults. The Go-karting track provided by Kartainment located in car parking level at RGIA.

For bookings contact – +91 8008855527

Location – Car Park Level

Ticket Price –

• Hard steering for 550/- 10 laps

• Power steering for 650/- 10 laps

** Ticket prices may change. Please get in touch with us if you notice any changes in ticket pricing.

** Customers using the go-karting facility are subject to a car parking charge of Rs. 50/-.

3. Virtual Reality Experience

At Hyderabad Airport, travelers can indulge in a cutting-edge Virtual Reality Experience provided by Zero Latency. As the global leader in warehouse-scale, multiplayer virtual reality entertainment, Zero Latency offers an unparalleled level of immersion and engagement.

With free-roam virtual reality technology, users can move freely within an open space, unrestricted by cables or other stationary equipment. Whether exploring fantastical realms or engaging in thrilling adventures, Zero Latency ensures an unforgettable and dynamic entertainment experience for all visitors.

Location – Aero Plaza, Car Park Area, Level G

4. Spa Service

Hyderabad Airport offers spa services for its passengers who are having a long layover and looking for relaxation and rejuvenate themselves.

1. ODE Spa – Domestic Departures F level, beside Gate No. 28, near Subway

5. Hyderabad Duty Free

Hyderabad Duty Free (HDF) offers a premier tax and duty-free shopping experience which is spread across both Arrivals and Departures areas, catering to over 3.5 million international passengers annually.

Boasting a diverse range of world-class brands in liquor, perfume, confectionery, tobacco, and souvenirs, HDF is committed to providing unparalleled value and an elevated shopping experience to its customers.

With over 100 renowned brands, shoppers can explore an extensive selection tailored to their preferences.

HDF further enhances the shopping journey with special discount vouchers, DoA vouchers for arrivals, and enticing online discounts of up to 10%, ensuring a delightful shopping spree for all travelers at Hyderabad Duty Free, RGIA.

Location –

1. International Departures next to Gate No. 33A

2. Arrivals

Phone No. +91-8106956363 | +91-7272993377 (Whatsapp Only)

Email – hdf.customercare@gmrgroup.in

Operating Hours – 24/7

Read: Top Picks and Offers at Hyderabad Duty Free shopping in Rajiv Gandhi International Airport

6. Retail Shopping

Hyderabad Airport is features a large no. of exclusive shopping brands for purchasing clothes, watches, toys, travel accessories, books, shoes, medicines and many more.

If you have a long layover or wait time and you are looking for things to do at Hyderabad Airport, we suggest you definitely check out the numerous brands and enjoy the world class shopping experience.

Read: Explore brands and shops inside Hyderabad International Airport

7. Eateries

To serve hunger pangs of its guests, Hyderabad International Airport features a plenty of restaurants, bars and cafes before and after security check.

From international cuisine to local delicacies, pure veg options, these restaurants offer a fusion of flavours that reflect the vibrant culinary essence of Hyderabad and India.

Here is a list of eateries and restaurants that one can find inside Rajiv Gandhi International Airport.

8. Supermarket

At Hyderabad Airport, the Ratnadeep Supermarket provides a diverse selection of groceries and household essentials for travelers’ convenience.

From pantry staples to local specialties, the supermarket offers a wide range of products, including snacks, beverages, fresh produce, and dairy items, catering to the needs of all passengers.

Location –  Car Park Level, C-R-301, Arrivals

9. MapmyGenome

At Hyderabad Airport, travellers have access to a unique facility provided by MapmyGenome™, offering DNA testing kits for optimising health and wellness.

With simple at-home tests, individuals can unlock insights into their genetic makeup, allowing them to make informed decisions about their lifestyle.

Location – Arrivals (Airport Village)

Transportation Assistance

1. Baby Strollers

Passengers travelling with infants and young children can make use of free baby strollers available at the Rajiv Gandhi International Airport, Hyderabad to move around faster. Passengers can collect the stroller from the information desk at check-in area and use it until the boarding gate.

2. Buggy Service

Hyderabad Airport offers buggy service for the convenience of passengers, providing swift transportation between terminals. This service is provided free of cost to assist senior citizens, expecting mothers and passengers with special needs.

Location –

1. Adjacent to Security hold area in Domestic Departures & beside Shoppers Stop.

2. Adjacent to Kama Ayurveda Store at Security hold area in International Departures.

3. Near Domestic Aerobridge Arrival area and Domestic Baggage Reclaim area.

4. At International Arrival area near Gate no. 24.

3. Paid Wheelchair Assistance

Looking for wheel chair assistance in Hyderabad airport? Most of the airlines provide complimentary wheel chair service for passengers with special needs, senior citizens and expecting mothers.

Passengers with reduced mobility (PRM) need to inform the airlines 48 hours prior to departure or at the time of booking about the need for mobile assistance. Moreover, the airport offers a wheelchair rental service that can be pre-booked for a nominal fee.

Location –

1. Presto Counter at Departures:
   • Full Service (Till the boarding gate)
     • International : Rs. 2000
     • Domestic : Rs. 1000
   • Quick Service (Till the check-in counter)
     • International & Domestic : Rs. 500

2. Presto Counter At Arrivals:
   • International & Domestic : Rs. 500

For further information or to pre – book contact – +91 90635 57288 | +91 90635 87288

4. Transfer Assistance

The airport has a dedicated desk at Arrivals, Belt No 2, to assist passengers with Domestic to Domestic and Domestic to International transfers.

Connectivity

1. Wi-Fi

Passengers at Hyderabad International Airport can enjoy Complimentary or Free WiFi access, providing up to two hours of connectivity across all terminals, lounges, and boarding gates. Passengers can easily log in to the free WiFi network using either a valid phone number or a WiFi voucher.

Even international travellers without a roaming or local Indian phone number can benefit from this service by utilising a Wi-Fi voucher code. Upon scanning their passport, passengers will receive a coupon containing a one-time password (OTP), granting them complimentary access to the Wi-Fi for up to 2 hours.

The WiFi services at Hyderabad’s Rajiv Gandhi International Airport are provided by “ION,” a brand owned by DVOIS Communications Private Limited.

Help Desk Location:

1. Domestic – Near Internet Kiosk at Gate 21

2. International – Near information desk at baggage belt 11.

How To Connect To Hyderabad Airport Wifi?

1. Switch on WiFi and connect to the airport Wi-Fi SSID “Hyderabad Airport-Free-WiFi”.

2. Once the login page loads, choose the country where your SIM card / mobile number is registered in. Enter your mobile number (required as per Telecom Regulatory Authority of India rules & regulations) and select “I agree to terms & conditions”.

3. Choose “Get SMS-OTP” to receive SMS. If you already have an OTP, choose “Already have OTP”.

4. Enter the OTP in the field provided and choose “Submit”.

5. Receive a SMS of Serial No. and Pin and “Save Serial No. and Pin”.

6. Connection will be active for 2 hours.

2. SIM Card

For international passengers, it is recommended to buy the SIM card at the airport as buying one from outlets outside the airport requires additional documentation, such as residential address proof, which you will not have as a tourist.

Moreover, the SIM cards acquired at the airport are designated as tourist SIM cards and come with a specified validity period. The outlet has SIM Cards from all leading providers like Airtel, Jio, Vodafone etc.

They will guide you in selecting the best plan with data and calling. The process involves providing a copy of the passport, visa, and a passport photo.

In case you don’t have a photo, they will take one for you.

CxSOL and Matrix are two SIM card sellers available at RGIA Airport.

Location –

1. CxSOL – Arrivals
2. Matrix – International Departures

Baggage Assistance

1. Cloak Rooms

CarterX provides cloakroom facility at Hyderabad airport. Cloak room is a designated space with luggage lockers where one can keep their luggage for a few hours and leave.

Location – At Arrivals.

Operating Hours – 08:00 hrs to 20:00 hrs.

Contact – +91 6362802079

Email – customercare@carterporter.in

2. Self Baggage Drop

The self baggage drop facility in Hyderabad airportis available to passengers using web check-in and e-boarding.

It saves a lot of passenger’s valuable time by allowing passengers to scan and drop their own baggage and complete the entire transaction within 45 seconds.

3. Baggage Pickup & Drop Service

CarterX is an online platform that assists passengers with their luggages. They pickup luggages from doorstep and drop it at departure area. Additionally they also pickup luggages from baggage belt area of the airport and deliver it at passenger’s doorstep.

The bags are carefully sealed at the designated locations and expertly transferred by trained professionals. Complimentary insurance is provided for all bags.

Passengers benefit from live vehicle tracking, as well as SMS and email communications throughout the service, with the added reassurance of 24/7 call support and a visible presence at the airport.

Passengers can book Baggage Pickup & Drop Service from carterX’s app or website. Luggage will be picked up from doorstep or other mentioned location to the airport. Customer’s can track their baggage location through the app.

Contact – +91 6362802079
Whatsapp – +91 8197132277

4. Baggage Trolley Service

The baggage trolley service at Hyderabad Airport is a boon for passengers, offering a convenient way to transport their luggage with ease through the airport’s terminals. Whether arriving or departing, these sturdy trolleys provide added comfort and efficiency to the travel experience.

The trolleys can be taken till check- in area, parking lot, bus or taxi stops. For safety reasons, baggage trolleys are not allowed to be carried beyond security check points.

Hand baggage trolleys are available at various locations, including the departure ramp, parking area, check-in hall, and near baggage belts. Shopping/small trolleys are provided post-security check and near the exit of aerobridges.

Location – Available at Arrivals and Departures

5. Baggage Wrapping Service

The EnWrap Company provides baggage wrapping services at RGIA – Hyderabad airport. They take extra care of passenger’s luggage by wrapping them using tough tamper-proof, environment-friendly biodegradable material following global standards to enhance security and safeguard items during travel. They can also provide packing service for outsized items.

Price – Rs.600/bag inclusive of taxes.
Location – Departure Forecourt & Check-in hall.

6. Porter Service

Porter service is available at Hyderabad Airport at a reasonable rate. The porter staff will help you by carrying your luggage and take you till the check-in counter giving you a hassle free experience.

Price

*Tariff mentioned is inclusive of GST

For more information call – +91 90635 57288 | +91 90636 57288

Money

1. ATM

Multiple national and international ATM outlets are available at Rajiv Gandhi International Airport in Hyderabad which are conveniently placed to cater the financial needs of travellers during their journey.

1. Union Bank – Arrivals

2. Indus Ind – Domestic Check-in Hall

3. Karur Vysya Bank – Domestic Departures

4. Punjab National Bank – Arrivals

5. Kotak Mahindra – Arrivals, Domestic Check-in Hall

6. State Bank of India
   • Arrivals – Airport Village
   • Domestic – Departure Forecourt
   • Domestic – Domestic Check-in Hall
   • Domestic Departures

2. Foreign Currency Exchange

EbixCash World Money Ltd. (Also known as Centrum Money Exchange) provides foreign currency exchange services at RGIA airport in Hyderabad.

There are many outlets in both the arrival and departure section of the airport. These foreign currency exchange counters are open 24*7.

Passengers need to carry Passport, Visa, Pan Card and Boarding pass for exchanging currency.

Contact –  +91 40 66603911 | +91 9177579490

Location –

1. Arrivals
2. Domestic Check-in Hall

3. Bank

State Bank of India and Union Bank operate branches in the Arrivals, Domestic Departure, and Domestic Check-in Hall areas at the airport.

Visa & Immigration

As per Indian regulations, travelers from specific countries have the option to obtain an e-tourist visa for a restricted duration, intended for purposes such as tourism, medical treatment, casual business, or visiting friends/relatives.

For more information on Visa, visit – https://indianvisaonline.gov.in/visa/tvoa.html

Please check all details related to immigration requirements beforehand.

Due to a huge daily footfall, the standard time to clear immigration and customs at Hyderabad Airport is around 45-60 minutes.

The immigration queue goes longer specially during night time. Hence it is advisable for departing passengers to reach the airport early.

Upon arriving at the airport, follow the signage “Immigration” to reach the immigration counters. You need to fill up an Arrival Card and submit it to the counter. In case you don’t have an address in India, you can fill your hotel’s name and location in place of Address in India section.

At immigration counter, you have to submit your passport, arrival card and ETA (Electronic Travel Authorization) print-out from your visa confirmation email.

After immigration, you can proceed towards Baggage Claim and Customs.
The baggage clearance at Hyderabad Airport consists of two channels.

Green Channel

You can take this channel to exit if you have no dutiable goods to declare.

You can take this channel for custom clearance if you have dutiable goods to declare. You must give correct declaration of dutiable goods in order to avoid any penalty or fine.

**Passengers are advised to take the appropriate channel to exit the airport. Any wrongful or non-declaration may also lead to arrest & prosecution. Please check this link for other customs related information.

For more details related to immigration, e-tourist visa and passport eligibility, check our guide – here.